Group Jobs

Portfolio are proud to be representing our client, one of the fastest growing HR Consultancy businesses globally. As a leading technology provider, they are transforming the world of work in terms of HR and health and safety helping businesses manage their day-to-day, removing administration burden and growing their bottom line.They don't just innovate, they care. And by doing both, you can achieve a hugely successful and financially rewarding career, while making a difference. This role offers the right candidate an opportunity for progression, opening the door into an exciting career in HR! Job Purpose:The role requires a driven, motivated, and enthusiastic team member who possesses a key attention to detail. The function of the role is to provide administrative support to our Employment Law Consultants, with regards to the transcribing and editing of audio recordings. Job Overview:This role requires you to work both individually and as part of a dedicated team; cross referencing, editing and accurately transcribing, audio recordings that have been taken by our Employment Law Consultants, in respect of client meetings.Transcripts need to be completed within an internal SLA timeframe, and communication to the wider Face2Face Department is imperative, to ensure a smooth service.The reviewing of audio recordings may even provide a successful candidate, a great insight into the world of Employment Law. If applicable, this could be a great 'first step' opportunity, for someone looking to build a career in HR! Day-to-Day Responsibilities: * To cross reference an AI generated transcript with recordings taken from our Employment Law Consultants' meetings. Such recordings will range from informal meetings (Welfare and Investigations) to more formal workplace hearings (Disciplinaries, Appeals, etc). * To work alongside a team of audio typists, to ensure that deadlines are met and that recordings are typed up verbatim. * To communicate efficiently with our Employment Law Consultants & the wider Face2Face Department. * To support & assist with any Transcription enquires (both internal and external). * To be responsible for the administrative function of logging & accurately updating Transcription Service records. * To work positively with Consultants' to effectively manage client expectations. * Work towards the team objective of obtaining repeat business. What you Bring to the Team: * A 'can do' attitude with a desire for accuracy * Ability to work in a fast-paced environment * Organisational; and time management skills * Excellent attention to detail * A dynamic and flexible approach * Ability to work under pressure * Excellent reading and listening skills Desired Competencies: * Excellent listening skills with an ability to adapt to transcribe different voices / accents * Experience of MS Office Outlook, MS Teams, Microsoft word and Stream * Key time management skills, with a quick turnaround of tasks * Excellent word processing / audio typing skills. * Positive approach to change P45881LFRINDMANJ

Portfolio are proud to be exclusively representing our award-wining, multinational professional services client in their search for a Frontend Developer. Day to day Responsibilities: * You make realistic commitments that you are confident of meeting and strive to do so. * Maintain and improve engineering practice. * Maintain and improve software quality for features built (TDD, Pairing, Peer Review, Static Analysis). * Support the product owner and Development Lead in the provision of estimates that are at an appropriate level of fidelity for the phase in the development lifecycle. * Support the QA in identifying describing and resolving defects. * Support the BA in the elaboration of requirements. * You take responsibility for the entire lifecycle of delivery from idea, marketing, sales and operation. * Manage your own training requirements. * Attend industry events and share the value with your Key Skills: * knows React (with experience in the Gatsby and NextJS frameworks) * experience in building marketing websites (and website SEO knowledge would be great as well) * Knowledge around continuous integration, services like Azure Devops * has experience with unit and cypress testing * experience working in an agile environment would be good * knowledge of graphql, as well as any CMS experience (we use DatoCMS) If you're interested, please apply and drop me an email at nandini.bhatia@theportfoliogroup.co.uk! P45748NBRINDMANS

Portfolio are proud to be exclusively representing This is a once in a career opportunity for an exceptional professional to join a truly Sales & Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation. Day To Day Responsibilities * Responsible for completing onboarding presentations and collection of data for new business to support app engagement. * Working collaboratively with various stakeholders including marketing, sales, and client experience to support new business opportunities. * Produce weekly business reports detailing usage, key trends, and themes. * Analise data to support key areas of interest or development. * Own the content within the app, keeping this fresh, topical, and easily accessible. * Act as Product Owner for the app, coordinating future development and acting as key product liaison with any external development or content partners. * Production of training sessions for delivery across the business to maximise awareness and drive engagement. * Development of strategic quarterly surveys to support feedback and engagement from group employees and clients, including focus groups and via tools such as Pendo. * Maintain a library of competitor research. * Support integration across various platforms to support service, sales maximisation, and digital growth. * Resolve app queries and support requests with troubleshooting methods. * To be an expert in our digital solutions to ensure a solution lead & consultative approach to development. * To engage and interact with decision makers at a senior level. * To build long lasting relationships with existing customers. * To add value by positively and enthusiastically discussing our company, brand, values, and products & services to ensure that a professional image is always provided to customers and colleagues. * Achieving set targets with great time management. Benefits * 25 days' holiday, plus bank holidays. * Day off on your birthday. * Cash plan for you (and your children, if any). * Holidays increase after 2- and 5-years' service. * Contractual sick pay. * Private medical insurance after 5 years' service. * Pension Plan and Life Insurance. * Pension plan contributions increase after 5- and 7-years' service. * Holiday season bonus after 3 years' service. * Profit share scheme. * Season ticket loan scheme. * Cycle to work scheme. * Access to Employee Assistance Programme. * Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday! * Company incentives & access to discount schemes, including partially subsidised city centre parking. P45936NBRINDMANJ

Portfolio has got an amazing opportunity with an industry leading and award-winning employer who are looking to recruit an experienced highly motivated BDM Field Sales Coach, with a proven track record of coaching experienced sales professionals to drive sales performance. Offering a generous package off up to a 60k basic + 5k Car allowance/ company car, and bonuses based on the performance of the. OTE 75K-80k + other group benefitsIdeally based in the Manchester area, or willing to commute to Manchester on regular basis. You'll be responsible for coaching BDMs across the entire UK and Northern Ireland.Reporting to the Sales Director and working closely with each BDM's Regional Sales Manager, they will point out any opportunities for improvement or trends, this role is to then develop an individual sales coaching plan to improve their overall sales performance. Key Responsibilities * To work in conjunction with the Regional Sales Managers across the UK, to continuously adapt and deliver super coaching to Business Development Managers * Shadowing BDMs on their sales visits, to assess overall sales delivery and identify areas of development. * Deliver BDM 4-week training inductions from the Manchester head office as and when required. * To design and update coaching documentation, ensuring this is all correctly logged and feedback sessions are delivered back to Regional Sales Managers on completion of any coaching. * To share best practice across the Peninsula Group of companies on sales training and coaching. What you'll bring to the organisation * A minimum of 5 years' experience in a field sales training / coaching role * A track record of delivering training and coaching to field-based sales teams in a Business-to-Business environment, ideally in solution selling / consultancy. * Analytical thinker with the ability to develop reports that identifies sales themes, trends and performance issues. * A confident sales professional with the ability to sit and observe appointments with BDM's and provide feedback and coaching to improve performance. * An exceptional communicator with the ability to review feedback from internal and external parties and provide neutral and fair viewpoint that will enhance performance drive personal accountability. * A hard worker, who must be flexible to travel and enjoys working in a sales led, fast paced, entrepreneurial culture. *Requires a full clean driving licence. Regular driving is an essential element of the role. P847484MAR2INDMANS

Portfolio are proud to be working with our client, an Award winning, global professional services provider based in Manchester city Centre. Due to expansion within the team, they are looking for an experienced customer service Agent to support the Onboarding Account Managers in dealing with new clients to the business. You will be answering queries and helping them to navigate the software and system so being IT savvy and being able to pick up new systems would be helpful! You will also be contacting and offering additional training to disengaged users. This will contribute to increased engagement and retention rates and improve client sentiment and online reputation. This is a varied and fast paced role, so if you are up for the challenge, apply today and we'll be in touch! Main Responsibilities * Provide an excellent customer service and software support to our new and existing BrightHR clients * Carry out pro-active calls to arrange on-board appointments with an on-boarding specialist * Use software including but not limited to Calendly and salesforce to keep an accurate record of appointment times * Carry out pro-active waterproofing appointments to maintain a low level of cancellations * Take ownership of any Service Issues raised by the client, keeping an accurate account of the client's concerns on the relevant CRM system * Ensure all Service Level Agreements are adhered to at all times * Meet and exceed all Key Performance Indicators * Contribute to team targets, paying particular attention to customer experience and feedback Skills and Experience * Customer service experience is essential * The ideal candidate will have experience of working in an out-bound, telephone based role * Must have excellent listening skills and be able to communicate with clients and users of varying technical ability * The ability to work in a fast paced environment * Able to adapt to change * Can take responsibility of own product knowledge * Able to communicate at different levels throughout the business Benefits * Profit share scheme * 25 days' holiday, plus bank holidays * Day off on your birthday * Perkbox discounts * Holidays increase after 2 and 5 years' service * Pension Plan and Life Insurance * Access to Employee Assistance Programme P44558LFINDMANJ

My client is a market-leading Information Services consultancy, with clients across all different sectors are looking to hire a Client Experience Digital Support worker in their beautiful vibrant offices based in Blackfriars, London. To deliver world class care to exceed our client's expectations and provide support to our ever-growing client base across Great Britain. The role requires you to excel in enthusiasm as part of our Client Experience Account Management team. Become the first point of contact for any issues or concerns raised whilst achieving and delivering excellence in service, by providing fast client focused solutions. Day-to-Day Responsibilities as a Customer Service - Digital Support worker: * To be the key person for receiving client queries and requests * To ensure that all client cases whether verbal or written are acknowledged in line with the department's procedures. * To understand all client databases and systems to adequately investigate and respond to the client. * Accountability for obtaining a prompt response to client queries, complaints, and requests to cancel. * Review of client complaints to produce an effective handover where applicable. * Maintenance of client profile including additional sites, change in employee information and undertaking investigations where appropriate. * To liaise with the Business Development Manager regarding clarification of the clients contracted service provision. * To produce referral leads for sales by identifying old products and additional requirements. * Help to generate positive reviews for the company across various platforms. * Provide tutorials/Providing access/Content queries/Adding and removing users. * Check subscriptions/product codes/accounts/licenses are set up correctly. Job Goals and Metrics: * Daily Target for case closures. * SLA Management of cases. * Minimum of 1 Positive review per month. * Targets for sales referrals with Account Management. * All client telephone calls to be answered in accordance with the departmental standards. * All written client correspondence to contain clear, accurate and thorough information and meet required standards. What you Bring to the Team? * A "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team. * Ability to work in a fast-paced environment. * Strong time management skills. * A dynamic and flexible approach, as well as the ability to work under pressure. Why Join our team?This is a fantastic multi winning place to work if you enjoy being exposed to a wide variety of customer service issues across all different sectors. The office is fast-paced and busy, so we look for a colleague who have a positive and results focused attitude. Through training and development, we make sure that everyone who works here has the resources they need to build their career. Employee Benefits: * 25 Holidays + Bank Holidays * Vibrant Offices in Central London (Looking over the Thames) * Profit Share Scheme * PerkBox Discounts * Social Events Throughout Year * Contributory Pension Scheme * Private Health Insurance after 5 years P012356LSR4INDLON

Are you a 2022 or 2023 grad looking to start your first full-time counselling position?Are you looking to join a supportive company that will give you further training to develop your career?Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members.We are looking for professional, hard-working graduates with strong communication, high levels of computer literacy and high levels of organisational ability with a desire to make a difference to people's lives. * Interview dates TBC. * Start date -JanThis is a brilliant opportunity to begin your counselling career with the expertise and support from the number one EAP in the UK. The 6-month graduate scheme will provide you extensive training and development throughout, before you move into a full-time Wellbeing Counsellor role. This 6-month full time graduate scheme will develop your skills in areas such as: * Digital Counselling * Telephone Counselling * Solution Focused Counselling * Risk Assessment and Managing Risk * Safeguarding Training * Online CBT * Online Counselling * Case Management It is essential that you have the following: * Minimum diploma level 4 in Counselling & minimum of 100 counselling hours * To be a member of the BACP Employee Benefits: * BACP (or equivalent) membership and accreditation paid for * BACP CBD Hub * Up to £60 per month for supervision * Inhouse supervision * Monthly incentives such as weekends away! * Supervision * 25 Days Holiday + Bank Holidays (plus an additional 2 days after 2 years service) * Birthday Off/Mental Health Day * Profit Share Scheme * Perkbox (staff discount scheme) * Christmas bonus after 3 years of service * Contributory Pension Scheme * Fab Fridays- dress down & free treats * Allied Pride Network * Social events throughout the year * Free breakfast on Mondays * Fresh fruit delivered to the office each week * Free annual flu vaccine * Private health insurance after 5 years service * Life Insurance * Discounted eye test * Discounted glasses/contact lenses prescription P970496LSR8INDMANJ

Are you a 2022 or 2023 grad looking to start your first full-time counselling position?Are you looking to join a supportive company that will give you further training to develop your career?Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members.We are looking for professional, hard-working graduates with strong communication, high levels of computer literacy and high levels of organisational ability with a desire to make a difference to people's lives. * Interview dates TBC. * Start date -JanThis is a brilliant opportunity to begin your counselling career with the expertise and support from the number one EAP in the UK. The 6-month graduate scheme will provide you extensive training and development throughout, before you move into a full-time Wellbeing Counsellor role. This 6-month full time graduate scheme will develop your skills in areas such as: * Digital Counselling * Telephone Counselling * Solution Focused Counselling * Risk Assessment and Managing Risk * Safeguarding Training * Online CBT * Online Counselling * Case Management It is essential that you have the following: * Minimum diploma level 4 in Counselling & minimum of 100 counselling hours * To be a member of the BACP Employee Benefits: * BACP (or equivalent) membership and accreditation paid for * BACP CBD Hub * Up to £60 per month for supervision * Inhouse supervision * Monthly incentives such as weekends away! * Supervision * 25 Days Holiday + Bank Holidays (plus an additional 2 days after 2 years service) * Birthday Off/Mental Health Day * Profit Share Scheme * Perkbox (staff discount scheme) * Christmas bonus after 3 years of service * Contributory Pension Scheme * Fab Fridays- dress down & free treats * Allied Pride Network * Social events throughout the year * Free breakfast on Mondays * Fresh fruit delivered to the office each week * Free annual flu vaccine * Private health insurance after 5 years service * Life Insurance * Discounted eye test * Discounted glasses/contact lenses prescription P970496LSR6INDMANS

Are you a 2022 or 2023 grad looking to start your first full-time counselling position?Are you looking to join a supportive company that will give you further training to develop your career?Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members.We are looking for professional, hard-working graduates with strong communication, high levels of computer literacy and high levels of organisational ability with a desire to make a difference to people's lives. * Interview dates TBC. * Start date -JanThis is a brilliant opportunity to begin your counselling career with the expertise and support from the number one EAP in the UK. The 6-month graduate scheme will provide you extensive training and development throughout, before you move into a full-time Wellbeing Counsellor role. This 6-month full time graduate scheme will develop your skills in areas such as: * Digital Counselling * Telephone Counselling * Solution Focused Counselling * Risk Assessment and Managing Risk * Safeguarding Training * Online CBT * Online Counselling * Case Management It is essential that you have the following: * Minimum diploma level 4 in Counselling & minimum of 100 counselling hours * To be a member of the BACP Employee Benefits: * BACP (or equivalent) membership and accreditation paid for * BACP CBD Hub * Up to £60 per month for supervision * Inhouse supervision * Monthly incentives such as weekends away! * Supervision * 25 Days Holiday + Bank Holidays (plus an additional 2 days after 2 years service) * Birthday Off/Mental Health Day * Profit Share Scheme * Perkbox (staff discount scheme) * Christmas bonus after 3 years of service * Contributory Pension Scheme * Fab Fridays- dress down & free treats * Allied Pride Network * Social events throughout the year * Free breakfast on Mondays * Fresh fruit delivered to the office each week * Free annual flu vaccine * Private health insurance after 5 years service * Life Insurance * Discounted eye test * Discounted glasses/contact lenses prescription P970496LSR7INDMANJ