Permanent Group Jobs
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INFORMATION LEADLOCATION: MANCHESTER, OFFICE BASEDSALARY: £26.5-£27.5K DOE + FANTASTIC BENEFITS Become our Information Lead!!Are you a natural problem-solver with exceptional communication skills? Do you excel in leading teams and providing top-notch customer service experience? If you are ready to take the next step in your career, we invite you to join us as an Information Lead. In this role you will oversee a team of dedicated call handlers, ensuring seamless operations, delivering exceptional service, and continuously improving processes. Join our team and lead the way in providing outstanding customer support! THE ROLEWe are recruiting for an Information Lead who will assist the Information Consultants Advisors in their daily objectives by providing them with assistance and support, ensuring that the team deliver an exceptional service. You will be on the front line of the service working alongside the counselling and legal teams, triaging overflow calls coming into the service and offering in the moment reassurance to clients accessing the helpline, transferring them to counsellors and legal specialists as quickly as possible. DAY TO DAY RESPONSIBILITIES * To provide an efficient and effective telephone service to all callers in line with SLA's, client expectations, daily goals including transfer percentage, one call resolutions and overflow. * Lead and support the team to maintain required productivity levels, ensuring that they are achieving service levels and daily goals. * demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed. * Ensure the team greet clients appropriately, exploring the clients' situation and identifying the next steps, including assessing the risk/urgency of the issue and prioritising immediate support for clients by achieving a transfer percentage of 60% or more. * Ensure that personal knowledge of the helpline's services and bespoke clients is continually developing, and that departmental procedures and protocols are always adhered to. * Providing in the moment feedback and coaching to the Advisors as well as reviewing quality assessments and training. * To monitor call volumes and individual call states to ensure the teams are available for calls at all opportunities. * Be a point of contact for clients and organisations with queries in the absence of the Advisory Floor Manager. * Ability to provide in the moment support to the Advisors and support with any case queries. * Completion of daily call quality assessments and live listening to provide management with regular team insight and reports. * Organising and attending team meetings, bi-annual reviews, quarterly development days as reasonably required. * Identifying areas where the Advice team can enhance their contribution to the organisation. WHAT YOU BRING TO THE TEAM * Track record of meeting and exceeding KPI's and targets and a desire to instil the same behaviours into the team. * Excellent communication and written skills and an ability to provide great customer service. * Self-sufficient, innovative, and driven with the ability to work independently or as part of a team whilst being able to appropriately prioritise workload. * Supervisory or managerial experience * Ability…
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Attention Copywriters! Are you a talented wordsmith with a proven track record of crafting compelling copy that drives leads and sales? Our client is seeking a skilled Copywriter to join their team and help transform their messaging into captivating, income-generating content.As a Copywriter, you'll collaborate with the Lead Copywriter to produce exceptional content across various mediums, from conversion copy for email marketing and PPC ads to digital content and marketing collateral. If you have a creative flair and a passion for making messaging stand out in a saturated market, we want to hear from you! * Writing conversion copy for various marketing channels * Creating digital content, newsletters, video/audio scripts, and marketing collateral * Assisting in creating sales support materials * Providing peer review and supporting localization efforts * Following tone of voice guidelines and incorporating feedback * Conducting thorough research to inform your writing * Monitoring industry trends and competitor activity to enhance performance YOU? * Minimum of two years of professional copywriting experience * Demonstrated understanding of copywriting best practices * Experience in creating lead generation content * Strong creativity, enthusiasm, and curiosity * Excellent organization and time management skills P967028CC1R7INDMANJ
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The Portfolio Group are delighted to be recruiting for a leading digital technology company that provides professional services solutions to a range of corporate and SME client across the UK. Part of a highly successful award-winning, privately-owned group, this organisation is growing rapidly owing to the continued development of their digital integration, enhancing SaaS based products and services and through to driving new customer acquisition. Job overviewThis is a role for someone with excellent technical know-how, editorial skills and multi-media publishing experience, preferably gained within a business-to-business environment. Job purposeThe Editor reviews content (written, audio and video) supplied to our client by internal and external authors, prepares it for publication and sees it through our systems.The Editor also QAs data capture work done by an external supplier and processes that content through our systems. The key responsibilities of the job * Use Powerpoint (with the iSpring add-in) to create online learning courses/modules. * Use editing tools to tag written content accurately and completely ensuring that it can be processed correctly for online publication. * Check content for spelling, grammatical and editorial errors and adherence to the company's house style. * Check data capture for accuracy. * File management and online build supervision. * Monitor quality of published content. * Monitor schedules and prioritise work accordingly, liaising with colleagues and/or external suppliers as necessary. * Liaise with IT regarding technical problems and log/update tickets as necessary to ensure that problems are resolved quickly. * Provide regular feedback regarding the quality of supplied content. What you bring to the team * Experience of SGML/XML-based editing software * Good understanding the requirements of online training and/or online publishing * Solid language skills with a good eye for detail * A can-do attitude * Self-motivated and able to work under own initiative * Ability to prioritise effectively and adapt to changing demands * Good team worker with strong written and verbal communication skills Why join our team? * You will be part of a friendly, professional and dynamic team which has launched several cutting-edge online services in recent years. * Through on-the-job coaching and training and development, we make sure that everyone who works here has the resources they need to build their career. * The package of salary and other benefits on offer is highly competitive. * Modern, well-appointed office in central London office. P47011LSINDLON
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We are currently on the lookout for an enthusiastic and experienced recruiter who has a true passion for recruitment, someone who can lead from the front and guide their team members to success. You will join an established and self-sufficient small team focusing on permanent & contract recruitment within the Human Resources & Reward sector where you can begin to build your own team.As a Business Manager who leads form the front, you will still be very much hands on bringing in new client opportunities, networking, and building upon existing client relationships. A thought leader who raises the profile of the organisation and connects opportunities across the wider Portfolio Group.If you're an established Senior, Principal or Managing Consultant or Manager within the professional services industry who has the desire to build and nurture your own team, then we want to hear from you!Role Profile * Introducing ambitious business development processes that will drive significant new business growth and expand service offerings to existing clients * Connecting the wider Group; building, cultivating, and developing peer relationships in order to cross sell and knowledge share * Leveraging the value of your already extensive external network to generate new business * Acting as a business advisor to clients; a source of intelligence with valuable market insight and offering ideas to make clients successful beyond the current mandate * To advise, mentor and guide your team sharing your expert knowledge and guidanceSuccess Profile * Action-orientated and results driven in line with the Group strategy * Able to work in an engaging, open but decisive management style and be able to co-ordinate and form cohesive working relationships across the Group * Ability to maintain energy and entrepreneurial approach * Excellent communication skills both verbal and written, facilitation and presentation techniques * Strong organisational skills with a focus on key priorities * A trusted partner to clients who see you as their go to person to deliver all their needs * Willingness to travel as requiredWhat do you get from us? * Competitive base salary, monthly commission scheme with no minimum threshold and additional performance-related bonuses * Opportunities to develop your professional career with a clear pathway and the opportunity to expand your network globally across our brand. * Transparent and open communication with all levels of management * Access to our wellbeing portal * Company-wide trips (Monaco, Dubai, Miami & New York) * Quarterly incentives visiting top restaurants across London & Manchester including the ivy, Shard, 20 stories and 34 Mayfair HRManagerINDREC
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Events Coordinator - Hinckley - £22,000Are you passionate about creating unforgettable experiences and orchestrating seamless events?Do you thrive in a fast-paced environment where every detail matters? If so, we have the perfect opportunity for you! My client is seeking a talented events coordinator to join their team and play a pivotal role in planning, organising, and executing a wide range of events, including corporate events, seminars, and conferences. As an events coordinator you will work closely with their clients and internal sales and events team to ensure every event exceeds expectations. If you're ready to unleash your passion for events and make a meaningful impact, we invite you to apply for this exciting opportunity and join our client in creating unforgettable experiences and moments for their guests. Job OverviewThe department plan up to 55 to 60 nationwide events a quarter and the Events coordinator will be responsible for assisting the Events Coordinators as well as other administrative duties. Day-to-Day Responsibilities * Processing Delegate Registrations and Confirmations * Assisting Event Coordinators with all administrative arrangements to support event preparation. * Data Entry including Entering Delegate Satisfaction Reports onto Salesforce * Ordering and creating Delegate Packs * Managing associate presenter's diaries * Dealing with venue correspondence - POs/contracts/final numbers/number confirmations * Monitor and manage multiple email inboxes - Croner Taxwise RSVP * Phone coverage Monday and Friday * Process SAT sheets after every co-hosted event * Process requested reports information from BST/BDM * Boosting list of events that week that have reach the Minimum of 10 delegate. Pulling leads, filtering, and sending out email invitations * General department admin support during busy periods What you Bring to the Team * Proven track record of successfully undertaking administrative duties. * Ability to work under pressure with impeccable attention to detail. * Good verbal communication and time management skills * A high standard of IT knowledge and MS Office skills * A personality that is both positive and professional P46053FARINDHIN
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Health & Safety Consultant British Columbia
Permanent $90,000 - $110,000 Per Annum
Ref: P46627CN Group
Portfolio Group are pleased to be working exclusively with an established global consultancy to recruit a new Health and Safety Consultant to add to their growing team in Vancouver!Providing only the best Health and Safety advice, guidance, and support to a diverse portfolio of clients across the globe... truly believing in what they do with a clear commitment across a wide range of sectors, they are keen to grow the team with big plans for the future! Whether you have got consultancy experience or not, they want individuals that think differently about Health and Safety and those who will strive every day to create moments of magic for their clients. * Are you an experienced and conscientious individual with a passion for health and safety? * Are you seeking a role which offers you flexibility a clear career pathway, packed with growth and developmentIf so, we want to hear from you.. You will take lead on carrying out Health & Safety contractual service visits, providing documentation, advice, and assistance as required in this field-based role. The Health & Safety Department are looking for hardworking Health and Safety professionals with a high level of technical knowledge and experience. You will have the ability to build strong relationships with your clients and deliver a high-quality, cost-effective consultancy service. Day-to-Day * Strong knowledge of the British Columbia Occupational Health and Safety Act * Proactively reaching out to clients to follow up regarding any advice, solutions, support or recommendations that are given * Performing client installation visits * Providing relevant and correct advice, support, solutions and recommendations to our clients in a professional, efficient and practical manner * Liaising with government officials, and other third parties, on behalf of clients under the supervision of client's management * Completing internal reports following client visits * Reading and analysing a client's policies and other related documentation for the purposes of providing advice, support, solutions and/or recommendations * Advising clients on how to use client's health and safety management system * Achieving internal key performance indicators You? * Comprehensive knowledge of Health and Safety rules and regulations. * CRSP designation or working towards * Excellent communication and relationship building personality. * Confident in providing practical solutions to clients in relation to H&S. * Deliver a high-quality consultancy service with commercial boundaries. * Ability to work autonomously and as part of a team. * Flexible and adaptable, able to respond to ongoing changes * Good organisational and problem-solving skills. * Attention to detail to spot various hazards and complete investigations. * Process-driven and the ability to use your initiative. * Thrive in a fast paced environment. * Ability to prioritise workload and managing multiple tasks/projects at one time. Education/Experience * A degree, diploma or certificate from an accredited education or health and safety training program * Strong knowledge of the BC Occupational Health and Safety Act * A minimum of 8+ years of relevant work experience in health and safety * CRSP certification or working towards Perks and…
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HR Documentation Advisor Greater Manchester
Permanent £22,000 - £25,000 Per Annum
Ref: 46996LF Group
Portfolio are proud to be representing our client, one of the fastest growing HR Consultancy businesses globally. As a leading technology provider, they are transforming the world of work in terms of HR and health and safety helping businesses manage their day-to-day, removing administration burden and growing their bottom line.We are looking for a HR / CIPD / Employment Law professional to join the team providing clients with documentation advice. You will be holding phone and teams calls with business owners, offering advice and assistance around any HR documentation such as employment contract, letters, policy and employee guidance. You may need to create policy and documents ensuring they are legally compliant and provide protection for both employer and employee. This role offers amazing exposure to HR issues whilst being very varied and fast paced so organisation and attention to detail are a must! If you are looking for a role that gives great progression with Human Resources, and hold the relevant qualifications, please apply today and we'll be in touch! Job PurposeThe main priority of the role is to create, update, maintain and review employment documentation for our clients.Job OverviewThis role is a busy and fast paced position within Employment Consultancy Services and the successful candidate will have a good understanding of Employment Legislation, specifically relating to policy wording and requirements, will be focused on attention to detail and have great customer focus.Day-to-Day Responsibilities* To create client documentation based on the needs of the client and the suitability of relevant policies and procedures.* To read through clients' existing documentation checking for terms that breach Employment Law and typographical/grammatical errors and correcting these.* Liaise with clients over the phone, drafting any new documents, and deal with queries as appropriate.* To provide a client focused and personalised approach, building relationships and enhancing the client experience at all times. Ensure applying the "super duper" service on every interaction.* To focus on continuous engagement of clients with the documentation that has been provided, ensuring these documents have been accepted and issued to staff and the client understands the importance of this when managing employee relations.* To guide clients through their online client portal.* Liaise with the Digital Field Consultants and deal with queries as appropriate.* Manage own workload working from the task list.* Ensure deadlines and any KPI/SLA/targets are met.* Ensure work in line with any quality criteria/instruction in place.* To ensure you are fully updated on products and additional services in order to drive referrals and engagement with other services which aids retention.* To record work via computerised systems, using the log process, work log on the Advice, SharePoint and Successflow systems.* Check client details using the computerised database.* Attend team meetings, as and when required, including mornings/evenings and weekend conferences/development/training days.* Maintain a clear desk and tidy work environment.* To undertake E-learning sessions as and when required.* Assist with training for new starters. What you Bring to the Team* Knowledge of employment law.* Excellent written English.* Excellent word processing skills.* Attention to…
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Are you passionate about ensuring organizational adherence to regulatory standards and fostering a culture of compliance? Do you thrive in dynamic environments where you can make a significant impact? Look no further! As a leading institution in the heart of London, with a diverse community of over 15,000 dedicated employees and 42,000 ambitious students, we are seeking a talented HR Compliance Manager to join our team. If you are a detail-oriented professional with a knack for navigating complex regulatory landscapes, we invite you to apply! Day to Day * Direct supervision of the HR Compliance Team Leader. * Drive a high-performance, customer-focused approach to HR compliance to maximize and improve team performance. * Management of 3rd-party provider relationship, ensuring performance indicators are met. * Ensure compliance obligations are met throughout the employee administration process. * Ensure all legal documents produced by HR Services are compliant, including contracts of employment, employee documents, payslips, etc. * Provide advice and guidance to HR teams as/when legislation changes. * Accountability for data accuracy within MyHR to enable efficient monthly payroll processes. * Management of HR internal and external Audit schedule. * Liaise with Legal Services to ensure our GDPR requirements are met and ensure close alignment on FOI/DSAR activities. * Liaise with other PS Hub teams if required, e.g., Finance to ensure compliance is achieved. * Build/maintain excellent operational working relationships with stakeholders and colleagues. YOU? * Proven experience within a managerial role, with practiced relevant knowledge of compliance legislative requirements, regulatory bodies, and related processes. * Strong understanding of setting up and monitoring controls based on risk ratings. * Experience of improving processes within an HR service (delivery/compliance function). * Experience using CRM ticketing systems such as RemedyForce to manage correspondence, processes, and service delivery for customers. * Ability to report on and analyze inputs, trends, and performance. * Ability to conduct mini and full compliance audits, write reports, and manage and monitor actions. * Excellent organizational, leadership, and interpersonal skills. * Computer literacy and familiarity with Microsoft Office. * Desirable criteria include experience of Lean Six Sigma or equivalent methodology, experience of working in a Higher Education setting and/or experience of outsourcing models, understanding Risk Management, and using HR and payroll systems such as Oracle. P47000CCINDFIR
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The Portfolio Group is hiring for a Health & Safety Advisor. You will provide health and safety advice, support, recommendations and solutions as part of my client's health and safety support services. You will be working on site on a full time basis in our Vancouver office. There is significant potential for upward mobility for successful hires. Day-to-Day Duties and Responsibilities * Providing relevant and correct OHS advice and solutions to clients in a professional, efficient and practical manner * Proactively reaching out to clients to follow up regarding any advice, solutions, support or recommendations * Conducting research regarding client health and safety inquiries * Documenting conversations and communications with clients regarding their OHS issues & advice provided * Helping the client understand how to use the tools provided, including our OHS management software * Advising clients on how to use Peninsula's health and safety management system * Assisting with writing and revising health and safety policies, procedures and related documentation * Achieving internal key performance indicators Education/Experience * A degree, diploma or certificate from an accredited health and safety education or training program * A minimum of 4+ years of relevant health and safety training and work experience What you Bring to the Team * A thorough knowledge of the OHS legislation and related regulations and policies in Canada * Excellent communication and interpersonal skills * An ability to work independently, as well as a team player * Very strong time management skills * A high level of computer literacy Perks and Benefits * Day off on your birthday * Enhanced Benefits with Health and Dental Coverage * We offer a Registered Retirement Savings Plan (RRSP) Matching Program * Downtown Location * Vacation Days increase after 2 and 5 years' service P46837CNINDCAN