Group Jobs
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Customer Care Specialist Greater Manchester
Permanent £28,000 - £28,000 Per Annum
Ref: 48325MS Group
A fast paced, global software business leaders are looking for a talented Customer Care Specialist in Manchester. About the RoleYou will be providing a super-duper service to new and existing clients through critical care support, by identifying "at risk" accounts and pro-actively contacting to offer support, additional training and resolving service issues relating to the software, sale, or customer service. Increase engagement and retention rates and improve client sentiment and online reputation. Contribute to the business's strategy whilst exceeding individual KPIs and embrace company's values with every interaction. About You * Customer service experience is essential * Soft sales skills including the ability to handle objections and make recommendations based on client needs * Must have excellent listening skills and be able to communicate with clients and users of varying technical ability * The ability to work in a fast-paced environment * Able to adapt to change Great salary package with excellent benefits. Apply today! 48325MSINDMANJ
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Are you ready to take your UX design career to the next level? One of our global clients is looking for a Senior UX Designer to join their innovative team and shape the future of an industry-leading HR tech products. As part of their design team, you'll lead the charge in creating user-centered, intuitive, and accessible web applications used by businesses around the world. What You'll Do: * Lead UX design and research efforts for SaaS products, ensuring they meet high standards for usability and accessibility. * Optimize design processes and mentor junior designers to foster a culture of continuous learning. * Collaborate with cross-functional teams to deliver seamless user experiences across platforms. About You: * 5-8 years of experience in UX design with a strong portfolio showcasing your work on complex, user-focused projects. * Expertise in user research, high-fidelity prototyping, and usability testing. * A systems thinker who values inclusive design and a strategic mindset for aligning design solutions with business goals. * Skilled in leading teams while maintaining hands-on involvement in design. Benefits: * Competitive salary, profit-sharing scheme, and 25 days holiday (+birthday off). * A hybrid work environment fostering creativity and community, with regular guild meetups and hack days. * Access to £500 yearly training budget, health perks, and much more. If you're passionate about creating exceptional user experiences and ready to lead design innovation, apply now and help shape the future of HR software. 98477MSINDMANS
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Senior Backend Developer Greater Manchester
Permanent £65,000 - £65,000 Per Annum
Ref: 48254MS Group
A highly successful and innovative HR tech company is looking for a passionate Senior Back-End Developer in Manchester.They transform how small businesses handle HR tasks earning the trust of over 100,000 businesses across the UK, Ireland, Canada, New Zealand, and Australia. About the RoleYou'll be responsible for leading the development of scalable, high-quality back-end solutions, contributing to their SaaS products' design, development, and delivery. You'll work closely with cross-functional teams and be part of an exciting and fast-paced agile environment. About You * Proficient in **C#, .NET with 6+ years' experience * SQL Server, RESTful & GraphQL APIs * Strong advocate for **test-driven development (NUnit) * Familiar with Git, DevOps, and Agile methodologies * Collaborative, adaptable, and always seeking to innovate * Experience in Azure Cloud Services and CI/CD pipelines is a bonus Great salary package with excellent benefits!Apply today if you're passionate about building cutting-edge SaaS solutions and looking for a vibrant, collaborative work environment! 48254MSINDMANS
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Are you a talented and passionate Backend Developer looking for your next challenge? A global client who are transforming the Tech industry through cutting-edge technology and innovative solutions. Their mission is to build a scalable and robust platform that empowers their users and drives the future of HR. We're growing fast, and we're looking for a passionate Senior Backend Developer to join their team and help us build something extraordinary.You'll work on high-performance, scalable systems that handle millions of requests daily, all while collaborating with a top-tier engineering team. Your leadership and expertise will drive architectural decisions and influence the technical roadmap. An ideal candidate will have a combination of the following skills: * Expertise: 5+ years of backend development experience using languages like C#, .Net * Database Mastery: Strong experience with both SQL (e.g., PostgreSQL, MySQL) and NoSQL (e.g., MongoDB, Redis) databases. * Cloud Savvy: Hands-on experience with cloud services like AWS, Google Cloud, or Azure. * API Expertise: Proven experience designing and building RESTful APIs, and familiarity with GraphQL is a bonus. * Expert in Agile, TDD practice * Problem Solver: Ability to tackle complex challenges and optimize systems for speed, reliability, and efficiency. * CI/CD & DevOps: Knowledge of continuous integration, testing frameworks, and deployment pipelines. Familiarity with Docker, Kubernetes is a plus. * Leadership: Proven ability to lead technical projects and mentor team members. * Team Player: Strong communication and collaboration skills. You thrive in a fast-paced, agile environment. What We Offer * 25 Days holiday * Additional day off for your Birthday * Medicash cash plan * Profit share scheme * Pension scheme * Enhanced sick pay 1 week for up to 12 months service, then increases to up to 3 weeks. * Cycle to work scheme. * Season Ticket Loan Scheme * 24/7 Access to Health at Work * Auto enrolment onto the Group Life Insurance scheme * Bupa individual health care cover after 5 years' service * Bakers Breakfast every Monday for office-based staff. * Free onsite Gym If you're ready to take the lead on challenging projects, drive innovation, and make an impact at a rapidly growing company, we want to hear from you. Apply today and help shape the future of technology! 9235MSINDMANS
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A global client is looking for a talented Relationship Manager to join the industries leading EAP and OH provider, supporting over 80,000 organisations and 15 million lives across the UK & Ireland. Day to Day Responsibilities * Managing a portfolio of circa 100 key EAP and Occupational Health clients based across the UK and Ireland, but predominantly in central UK. * Supporting with tender and bid exercises to represent the relationship management function. * Renewal negotiations via intermediary and direct clients, always demonstrating return on investment for clients. * Ensure we understand client needs and market changes, providing feedback to senior management in order to develop our proposition and remain ahead of the market. * Maintain the highest standard of customer service and support to the sales and bid team. * Maintain personal statistical renewal reports on a daily basis, highlighting at risk clients and further opportunities. * Providing weekly renewal and activity updatesBenefits * 25 days' holiday, plus bank holidays * Day off on your birthday * Cash plan for you (and your children, if any) * Holidays increase after 2- and 5-years' service * Contractual sick pay * Private medical insurance after 5 years' service * Pension Plan and Life Insurance * Pension plan contributions increase after 5- and 7-years' service * Holiday season bonus after 3 years' service * Profit share scheme * Season ticket loan scheme * Cycle to work scheme * Access to Employee Assistance Programme * Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday! * Company incentives, access to discount schemesIf you would like to discuss the role further, please apply today and we'll be in touch!
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Customer Support Adviser Greater Manchester
Permanent £23,000 - £23,000 Per Annum
Ref: 48325MSR Group
A fast paced, global software business leaders are looking for a talented Customer Support Adviser in Manchester - office based 5 days a week About the RoleIn a fast paced, global business, provide a best-in-class service to new and existing client. Support the Customer Care Specialists by investigating and accurately recording client queries and requests for support on Salesforce. Contribute to the business's Super Service strategy whilst exceeding individual KPIs. Skills and Experience * Customer service experience is essential * Must have excellent listening skills and be able to communicate with clients and users of varying technical ability * The ability to work in a fast-paced environment Benefits * Profit Share Scheme. * 25 Holidays + Bank Holidays. * Day off on your Birthday. * Christmas Bonus after 3 years. * Social Events Throughout Year. * Contributory Pension Scheme. * Private Health Insurance after 5 years. * Cycle to work scheme. * Season Ticket Loan Scheme. * Bright exchange discounts. * Bakers Breakfast every Monday. * Free Fruit every Wednesday. After 12 months (with additional coaching) opportunity for progression to Customer Care Specialist!Great opportunity for someone looking to excel in their career! 48325MSRINDMANJ
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Are you ready to shape the digital world with your expertise? We're looking for a passionate Frontend Web Developer to design, develop, and maintain cutting-edge websites and applications. With a focus on both client-facing and internal solutions, you'll have the opportunity to take the lead in creating innovative, responsive designs that push the boundaries of what's possible. What You'll Do * Transform UX designs into interactive web templates. * Develop bespoke web and mobile-based applications with security and data protection at the core. * Be the go-to expert for CMS development (WordPress, Umbraco, Unbounce). * Debug and resolve live defects with confidence and speed. What You Bring * Mastery of CSS, HTML5, and JavaScript/jQuery. * Experience with ReactJS, GIT version control, and RESTful services. * A proven ability to deliver outstanding results in an agile, fast-paced environment Looking for someone who thrives on challenges, loves tackling complex problems, and can independently manage multiple projects. This is your chance to join a team where your creativity will shine. Ready to take your career to the next level? Apply now and make an impact! 48648MSINDHIN
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Are you a talented Front-End Developer looking to join a forward-thinking team? A global client passionate about building products that foster brilliant workplace cultures is looking for a talented Front-End Developer who loves contributing to innovative product development as part of an agile, cross-functional team. Role Description:Everything you will do has a strong focus on user-centered design, iterative development, and validated learning. You'll also work alongside with other talented Front-End Developers helping to continuously improve excellent React based platforms. An ideal candidate must have a combination of the following skills: * Work with ES6, React, JavaScript, TypeScript, and React Testing Library to continuously improve their React-based platform * Excellent experience in Test-Driven Development * Collaborate with a team of C# API, iOS, Android, BA, and UX experts to deliver user-centered designs and iterative development * Help evolve the platform with new technologies like Netlify, Tailwind, and Gatsby What's on offer? * 25 days' holiday, plus bank holidays * Day off on your birthday * Free gym in the office * Holidays increase after 2- and 5-years' service * Pension Plan and Life Insurance * Access to Employee Assistance Programme * Company incentives, access to discount schemes * Profit Share Scheme Ready to work with one of the best teams in Manchester? Please apply and drop me an email at meeks.sardar@theportfoliogroup.co.uk Help shape the future of technology! 47689MSINMANS
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18 month FTC Are you a People Manager with a passion for mental health and wellbeing?Are you looking to join a company that will invest in your development?Portfolio are proud to be representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector.This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as a Customer Service Manager.The Specialist Support team are responsible for ad hoc services which do not form part of the standard EAP, for external clients. This includes training webinars and workshops, Mental Health First Aid courses & Suicide First Aid courses, Critical Incident Stress Management (CISM) Debriefs, psychological assessments and support, and non-clinical supervision. You will ensure the team achieve their objectives of coordinating and consulting on all specialist, ad hoc additional services.The role involves organising the teams' workload, coordination of the above services, producing reports, as well as working with wider departments to ensure services are appropriate for the client's needs. You will monitor and manage KPIs, SLAs and quality assurance across the team, ensuring that the Specialist Support team and wellbeing network are working consistently and in line with client and organisational expectations. Responsibilities * Ensuring that the Specialist Support team are supported and have the resources to excel in their duties. * Ensuring the training and workshop (inc. Mental Health First Aid and Suicide First Aid) needs of external clients are correctly identified, and subsequently coordinated and managed in line with service level agreements. * Ensuring all Enhanced Psychological Support referrals, Structured Professional Support referrals and all other additional services are consulted, co-ordinated and managed in line with service level agreements. * Ensuring you and your team keep up to date with relevant mental health and wellbeing news, and changes within legislation to make recommendations for service enhancements and additional product offerings. * Conducting meetings, management and any formal HR issues as required. * Regularly communicate with the specialist sales team to ensure service is able to meet demand. * Conducting huddles with the teams to share information on a daily and weekly basis. To assist in the investigation of complaints and liaise with clients and service managers regarding service issues. Requirements * Minimum 1-year experience in a management position * Self-sufficient, innovative and driven * High level of organisational skills, ability to work to tight deadlines, targets and complete project work to a consistently high standard Benefits * 25 days' holiday, plus bank holidays * Day off on your birthday * Cash plan for you (and your children, if any) * Holidays increase after 2- and 5-years' service * Contractual sick pay * Private medical insurance after 5 years' service * Pension Plan and Life Insurance…