Group In Greater Manchester Jobs

Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members.The role requires high levels of professional standards whilst working in a telephone environment, adhering to the company's core values and achieving daily goals. The counsellor will work on a 24/7 helpline, providing in the moment emotional support to individuals, conducting clinical assessments and signposting to specialised support services. The counsellor will also have an active caseload of structured telephone and/ or video counselling clients, including Online CBT clients and Power to Recover clients. Job OverviewProviding immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The Wellbeing Practitioner will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided to callers. The role also includes an allocated day of structured telephone/ video counselling clients - hour can be counted towards BACP accreditation. Day to Day Responsibilities as a EAP Counsellor: * To provide an efficient and effective telephone counselling service to all callers * To answer all calls within 8 seconds and triage to determine the most appropriate type of support required; demonstrating a thorough understanding of the Health Assured products legal advice, counselling support, medical helpline etc * To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk * Provide "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution * To take accurate information and record on the companies data base * Conduct full and robust clinical assessments in accordance with Health Assured's procedures, ensuring the most clinically appropriate support is identified * To effectively identify and manage risk in accordance with Health Assured's "Risk Guidance Policy" * To undertake training provided by Health Assured and to utilise appropriate skills within calls, working with trauma, working with suicide, clinical assessment, safe guarding etc * Work to and exceed individual and team goals as per the KPI framework * Personally, ensure all call backs and queues are efficiently managed and ensure individual actions do not impact upon the availability of the service * To maintain an active caseload of STC/ Video clients, including online CBT and Power to * Recover clients - up to 6 clients on an allocated day * Demonstrate the ability to provide excellent customer service at all times Essential Skills and Competencies: * Minimum diploma level 4 in Counselling & minimum of 100 counselling hours * To be a member of…

Join Our Team as Health & Safety Operations Manager! We're in search of a dynamic individual to take the reins of our Health & Safety operations, steering them toward unparalleled efficiency and service excellence.Your Mission: As the Health & Safety Operations Manager, your primary mission will be to lead the charge in field operations and Health & Safety services. Partnering closely with the Director of Health & Safety - UKI, you'll play a pivotal role in enhancing and refining our consultancy services to ensure they shine brightly. Core Responsibilities * Manage the Health & Safety Field Services * Provide support to the Director of Health & Safety - UKI to ensure a consistently high level of consultancy services to all our clients in a timely and efficient manor * Play an active role on the Departmental Senior Management Team, ensuring continuous improvement and service delivery * To ensure that the consultants are managed in line with company procedures and protocols and to ensure they achieve the requirements of their KPI's through effective use of root cause analysis * Deliver a continuous improvement culture, consistently reviewing the department from a technical, customer service, commercial and cost perspective * Maximise the use of technology within the department to drive time and cost savings * Manage team resources through effectively planning and allocating workloads; managing absence and staff turnover; recruitment and succession planning * To drive an optimal delivery model through utilisation of H&S consultants to drive maximum number of visits without impacting quality * To support the continuing accreditation and certification of ISO and BAFE standards * Manage internal Health & Safety compliance * Support Business Development Managers with joint prospect visits and health & safety advice * Undertake technical webinars for clients * Ensure that the sales referral targets are achieved * To lead the selection, interview and induction process for new consultants * To be responsible for absence management within the team * To oversee the authorisation of holidays for the field team, ensuring the operational efficiency of the department is maintained * To authorise hotels, travel and car hire for the field teams, ensuring that authorisation takes into account economic efficiency * To undertake any other duties as necessary or required by senior management. * Ensure the appropriate skill set and competence of the Field Consultants at all times by the implementation of appropriate appraisal, monitoring and service checks on field operation activities * Undertake as necessary, client service visits to determine consultant performance, skills or complaint investigation/resolution * To liaise with the HSE and other Enforcing Authorities on behalf of clients when required * To provide Management reports and departmental statistics as required to ensure operational efficiency is being maintained * Work with and support as necessary other Senior Managers in the Department and the Company to help maintain optimum retention of Health & Safety clients * Manage the retention and development of Team Leaders and consultants in the region Qualifications and Skills: * Minimum qualification: CMIOSH or…

Portfolio are proud to be exclusively representing our award-wining, HR & Employment Law services client in their search for a Paralegal, specialising in HR or Employment Law.We are looking for a bright, confident, individual with HR or Employment Law experience, whether that be a degree or a strong administration background such as Legal Secretary or Law office coordinator, to work in a dynamic team. The role is to deliver telephone and written HR advice and support to clients who have requested on-site consultancy support through Face2Face. To plan meetings and to manage consultant diaries in a dynamic fast-paced setting.We are looking for a motivated and enthusiastic team member who can combine professional HR advice and excellent detail-focused drafting skills with diary planning and management in which pace, teamwork and flexibility are key. Again, a degree is not essential but this is a good opportunity to join a business with excellent career opportunities and progression pathways within Employment Law and HR. Day-to-Day Responsibilities * Communicate by telephone and email with clients about their requirements to hold formal meeting with employees with Face2Face consultant support, explaining their options and responsibilities. * Review case files and draft on the client's behalf legally compliant and accurate invitation letters to disciplinary hearings, grievances, appeals, investigations and consultations. * Manage consultant diaries as part of a small team, making appointments and maintaining a flexible approach to last minute changes. * Work positively with consultants to effectively manage their time and client expectations. * Create and maintain files, system logs and other administrative tasks. * Work towards the team objective of obtaining repeat business. What you Bring to the Team * Customer service experience. * Excellent written and oral communication skills, delivering technical information and commercial advice as well as empathy to clients, and provide outstanding attention to detail. * Strongly focussed on delivering an excellent client experience at all stages. * A positive approach in a fast-moving, busy team environment. * Desirable but not essential - educated to degree level in HR, law or related business discipline, or with relevant experience in employment law or an employee relations-focused HR role. P7777LFINDMANJ

Are you looking for a Career? But haven't found a company with a career pathway and structure in place? My client is a Global Consultancy Firm that specializes in H&S, HR, and Employment Law Services for Businesses. They have been providing these services for over 40 years and have huge growth plans in place.We are now looking to recruit a Work Force Planning Administrator to join the team to help support the growth of the business. Job PurposeYou will be working within the sales departments, taking full ownership of the allocations of HR and H&S support on all sales opportunities through various sales channels. You will be the first point of contact providing first class telephone service to our clients. Job OverviewAs part of our work force planning and sales team you will become an integral part of the sales operation working closely with both internal and external sales. You must be positive and have excellent communication skills and an ability to build positive rapport and provide our customers with a good experience. The role has an analytic focus and will require you to have good attention to detail, with strong communication skills and the ability to forge strong relationship across various departments. Day to Day Responsibilities * To manage the allocation of HR & HS supports to each sales appointment. * To monitor all incoming appointments and cancellations and ensuring prompt and accurate allocation. * To maintain an accurate record of appointments through our CRM System Salesforce and other systems as may be needed. This will require close monitoring and accurate completion of staff movement, diary system and weekly/daily sales figures. * To utilise available records, to identify statistics that will benefit the growth and success of the team. For example, sales communication channels and conversions with and without supports. * To ensure that appropriate times is provided to each appointment and that the support teams are attending meetings for the allotted time. * To liaise closely with the Business Development Mangers to ensure that they are utilising this resource and using to the benefit of the growth of the business. * Forge strong relationships across the Sales departments to ensure that there is clear lines of communication for the allocation and usage of sales supports. * In consultation with the Campaign Manager and Telemarketing Director identify any gaps that will increase the functionality of the department. * The role is analytic focused and will require analysis of data on a regular basis working with the direct manager of the team. * Receiving inbound enquiries regarding the business services, assessing the call and directing to the relevant department * Utilising salesforce and various inhouse systems * Working within SLAs in terms of call handling times and quality standards * Providing excellent customer service on every call * The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives…

Exciting Job Opportunity - Associate Director of Health & Safety!My client has been providing invaluable guidance in HR and Health & Safety for over 40 years. Despite substantial growth, it retains the core values of a small business, intimately understanding the needs of its clientele. Having pioneered 24/7 employment law support, its seasoned consultants have been the guiding force through complex workplace challenges. What truly sets this entity apart is its dedication to understanding individual business goals.As a pivotal leader in our team, you'll shape a dynamic department, driving operational brilliance and unparalleled customer service in a high-speed, innovative setting. Responsible for managing and directing a department of 30+ supporting over 22,000 clients! Day to Day Responsibilities * To drive performance and development and motivate the H&S department. Achieving this through setting objectives, the vision and strong communication and management * Drive and deliver a hands on culture within the department, remaining close to the detail in every aspect of H&S * Deliver a continuous improvement culture, consistently reviewing the department from a technical, customer service, commercial and cost perspective * Maximise the use of technology within the department to drive time and cost savings * Report on and review all H&S delivery metrics to the board on a weekly basis, identifying issues at source quickly and rectifying them * To ensure that knowledge levels, of both sales and service teams, and control mechanisms are maintained through the appropriate provision of management information, quality management, the monitoring of performance levels and the provision of development activities within an established culture of change * Manage team resources through effectively planning and allocating workloads; managing absence and staff turnover; recruitment and succession planning * To drive an optimal delivery model through utilisation of H&S consultants to drive maximum number of visits without impacting quality * Manage the department to deliver against targets in relation to client service, retention, referrals and profitability * To develop links and relationships with internal stakeholders to enhance existing relationships and to maximise development opportunities * Contribute to effective cross department and cross team communication with a particular emphasis on collaborating with the wider team * To support the continuing accreditation and certification of ISO standards * Manage internal Health & Safety compliance * Work closely with the Sales Director to help drive the strategy for increasing H&S Sales across the business * Represent the business on all matters linked to Health & Safety * Own the budget for the H&S Department ensuring the department is run commercially and drive cost savings through optimisation of systems, people and technology * Recruit, manage and lead a motivated department with a high performance culture Qualifications and Skills: * Certification in CMIOSH or equivalent. * Proven record in delivering exceptional H&S standards. * Strong leadership and team management skills. * Ability to engage stakeholders across all levels effectively. * Thrives in a fast-paced, entrepreneurial environment. Join a team dedicated to setting new benchmarks in Health & Safety services. If you're passionate…

Are you a highly motivated, and driven individual with a background of working in a regulated environment? Would you like to work for an award-winning organisation who have won awards as one of the 'Best Places to Work' for 3 consecutive years?Portfolio are proud to be exclusively representing our award-wining, multinational Professional Services client in their search to add an Quality and Compliance Assessor to their team. The Quality and Compliance Assessor will be responsible for analysing full sales processes and ensuring sales procedures are compliance with the company. Daily responsibilities will include; * Analyse full sales process to ensure sales procedures are compliant with the company process and regulatory authorities including the Financial Conduct Authority ("FCA") * Assessment of Business Development Managers and Business Sales Executives for quality and compliance standards. * Assess Field Based Consultants for quality and compliance standards via teams' meetings. * Oversee quality assessment process for sales and service calls. * Conduct compliance investigations as and when required and advise on themes and trends. * Responsible for the overall design, implementation, and ongoing enhancement of compliance procedures, whilst ensuring its alignment with business objectives * Responsible for the implementation and monitoring of compliance controls including carrying out regular spot checks of websites, emails, letters, documents, and processes. * Internal auditing of processes and procedures from a compliance perspective, particularly those procedures relating to the sales process. * Develop an effective education and engagement program through ongoing communication and training to senior management. * Keeping all the relevant trackers up to date in timely manner and collating all weekly, monthly, and quarterly reports on time. * Conducting FCA compliance induction training across the group for all new starters where applicable. In order to be considered for the role, you must have; * Background working in a regulated environment essential * Excellent Planning and Organisational skills with a strong attention to detail. * Ability to communicate effectively and provide feedback in a constructive manner. * High level of integrity and accountability for results P45910LFR2INDMANJ

My client is an HR software organisation that allows businesses to manage their employee data in one easy to us platform. They are a fast growing, multinational organisation, with endless career opportunities. The opportunityThe successful candidate with be responsible for preparing accurate monthly management accounts. You will be doing regular financial reporting for the group, providing insights that will help with strategic business planning. Additional duties will include: * Intercompany reconciliation * Quarterly forecasting and annual budgeting * Filing of GST and VAT returns * Weekly KPI and Sales reporting, and reviewing the sales commissions workings * Cashflow forecasting and management The ideal candidateWe are looking for an individual who is inquisitive and wants to understand how real-life scenarios impact the numbers. Our ideal candidate will have: * An analytical mindset * Excellent Excel skills * The ability to prioritise to meet deadlines * Holds, or be working towards an accounting qualification * Knowledge of Canadian accounting policies is a benefit, but not essential What's in it for you? * Profit Share Scheme * 25 Holidays + Bank Holidays (Increases with service) * Day off on your Birthday * Access to Employee Assistance Programme * Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this 'Fun Friday'! * PerkBox Discounts * Christmas Bonus after 3 years * Social Events Throughout Year * Contributory Pension Scheme * Private Health Insurance after 5 years This role is based in the Manchester City office 5 days per week, 9am - 5:30pm. If you are interested, or would like more information, please apply today! P46263CHINDMANS

Are you looking for a Career? But haven't found a company with a career pathway and structure in place? My client is a Global Consultancy Firm that specializes in H&S, HR, and Employment Law Services for Businesses. They have been providing these services for over 40 years and have huge growth plans in place.We are now looking to recruit a Work Force Planning Administrator to join the team to help support the growth of the business. Job PurposeYou will be working within the sales departments, taking full ownership of the allocations of HR and H&S support on all sales opportunities through various sales channels. You will be the first point of contact providing first class telephone service to our clients. Job OverviewAs part of our work force planning and sales team you will become an integral part of the sales operation working closely with both internal and external sales. You must be positive and have excellent communication skills and an ability to build positive rapport and provide our customers with a good experience. The role has an analytic focus and will require you to have good attention to detail, with strong communication skills and the ability to forge strong relationship across various departments. Day to Day Responsibilities * To manage the allocation of HR & HS supports to each sales appointment. * To monitor all incoming appointments and cancellations and ensuring prompt and accurate allocation. * To maintain an accurate record of appointments through our CRM System Salesforce and other systems as may be needed. This will require close monitoring and accurate completion of staff movement, diary system and weekly/daily sales figures. * To utilise available records, to identify statistics that will benefit the growth and success of the team. For example, sales communication channels and conversions with and without supports. * To ensure that appropriate times is provided to each appointment and that the support teams are attending meetings for the allotted time. * To liaise closely with the Business Development Mangers to ensure that they are utilising this resource and using to the benefit of the growth of the business. * Forge strong relationships across the Sales departments to ensure that there is clear lines of communication for the allocation and usage of sales supports. * In consultation with the Campaign Manager and Telemarketing Director identify any gaps that will increase the functionality of the department. * The role is analytic focused and will require analysis of data on a regular basis working with the direct manager of the team. * Receiving inbound enquiries regarding the business services, assessing the call and directing to the relevant department * Utilising salesforce and various inhouse systems * Working within SLAs in terms of call handling times and quality standards * Providing excellent customer service on every call * The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives…

Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add a talented Marketing Exec individual to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public, and non-profit sector, to business partners, individual users, employees, and their family members. We're proud to be exclusively supporting a highly successful business based in the Manchester area that operates in the B2B world! The business has enjoyed impressive growth and as a result, they're now looking for an additional Marketing Executive to join their existing multi-skilled marketing team! This is a once in a career opportunity for an exceptional Marketing Executive to join a truly People Led business, the industry leading EAP and OH provider! Day To Day Responsibilities * Create and manage the scheduling of prospect webinars, ensuring relevance and in line with business objectives. * Overseeing topics and content updates of our webinars (presentations, recording and transcribing), blogs, podcasts, and other external content. * Being actively involved within our automation campaigns, helping to create, execute and report back on email campaign performance. * Responsible for the creation and management of annual marketing calendar. * Responsible for the planning and distribution of our external client and prospect newsletters. * Proactively responding to market trends, insights and research ensuring thought leadership and creative solutions. Including supporting with any requests relating to PR * Working with the marketing team to proactively seek creative ways of raising our profile in our key markets to generate revenue and strengthen our brand position. * Manage internal marketing requests from brief to completion, working with the wider team. * Tracking of lead generation activity with analysis of success. * Capturing client and market intelligence to prompt new marketing campaign ideas. You? * At least 2 years' experience in a similar role with proven ability to produce high quality work to brief and tight deadlines. * Able to propose long-term strategies and create plans related support growth. * Strong knowledge of Excel & Google Analytics with a passion for data analysis and data driven insights - Salesforce knowledge a bonus * The enthusiasm to keep abreast of industry standards, new technologies and the latest approaches in digital marketing with the ability to communicate this throughout the team. * High attention to detail and excellent problem solving. * Able to develop a long-term strategy with hands-on ability to get things done. * Ability to work effectively with cross-functional teams and build strong relationships. * Self-starter with the ability to work independently and meet tight deadlines. * Desire and ability to work in a fast paced, busy, multi-tasking environment. 971368CCRINDMANS