Group In Greater Manchester Jobs
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Telephone Counsellor - including weekend shift Greater Manchester
Permanent £27,000 - £32,000 Per Annum
Ref: 47589LSR4 Group
* £27,000-32,000 FTE DOE. * Various shift patterns from part-time to full-time. * Hybrid position - Manchester * Must be able to attend training induction that runs twice a month.Are you a qualified counsellor looking for a company that will invest in your development and career progression?Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector.This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as an EAP Counsellor. Job OverviewProviding immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The role also includes an allocated day of structured telephone/ video counselling clients - hour can be counted towards BACP accreditation. Day to Day Responsibilities: * Providing an efficient and effective telephone counselling service to all callers * Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk * Providing "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution * Maintaining an active caseload of STC/ Video clients, including online CBT and Power to Recover clients - up to 6 clients on an allocated day Essential Skills and Competencies: * Minimum diploma level 4 in Counselling & minimum of 150 counselling hours * Registered member of the BACP * Relevant telephone experience * High level of computer literacy (MS Office, Word, Excel and PowerPoint) * High level of organisational ability; ability to work to tight deadlines and targets * Good communication and customer service skills Desirable Skills and Competencies: * Accredited with the BACP or eligible for the accreditation process * EAP experience * Experience of working within a target driven environment Employee Benefits: * BACP (or equivalent) membership and accreditation paid for * BACP CBD Hub * Up to £60 per month for supervision * Inhouse supervision * Monthly incentives such as weekends away! * Supervision * 25 Days Holiday + Bank Holidays (plus an additional 2 days after 2 years service) * Birthday Off/Mental Health Day * Profit Share Scheme * Perkbox (staff discount scheme) * Christmas bonus after 3 years of service * Contributory Pension Scheme * Fab Fridays- dress down & free treats * Allied Pride Network * Social events throughout the year * Free breakfast on Mondays * Fresh fruit delivered to the office each week * Free annual flu vaccine * Private health insurance after 5 years service * Life Insurance * Discounted eye test * Discounted glasses/contact lenses prescription 47589LSR4INDMANS
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Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector.This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as a Clinical Psychologist. THE ROLEThis role is an exciting opportunity to act as a clinical psychologist for the organisation, supporting the Specialist Support team in the daily management of the Enhanced Psychological Support (EPS) services. The primary focus is to ensure individuals who are being referred for specialist treatment are supported through triaging referral forms and completing workplace psychological assessments. The role will act as a source of support within the specialist support team - ensuring appropriate actions are taken in line with internal policies and clinical governance. You will have access to clinical support staff and administrative support to help with your caseload, but your main responsibility will be to work one on one with service users to formulate treatment plans and workplace recommendations to support an individual based on their presenting issues and your clinical expertise. Day to Day Responsibilities * Reviewing all referral forms to ensure it is safe and appropriate to complete an initial assessment * Where risk may be identified, completing an initial risk assessment to ensure the individual does not need immediate support * Formulating treatment plans based on your clinical experience and knowledge, following a written assessment * Acting as a source of support, guidance, and expertise to the Specialist Support team * Ensuring consistency across teams when working with risk and safeguarding and ensure that documented notes remain accurate and up to date. * Ensuring bespoke risk processes are always followed. * Contributing to staff development, including delivery of training for the specialist support team and HIPP team * Consulting and supporting any complex cases * Supporting the risk and safeguarding manager in the review and update of internal risk * Ensure all KPIs are adhered to on a daily, weekly, and monthly basis * Maintaining confidentiality and discretion when dealing with any cases, or sensitive information obtained as part of the role WHAT YOU BRING TO THE TEAM * Have Chartered Membership and be HCPC registered * Experience completing assessments * Awareness of practice issues within counselling psychotherapy * Excellent IT skills including use of Outlook, Microsoft Office, PowerPoint, and Excel Excellent communication skills via telephone, face to face and written communications Demonstrate a 'Can Do' attitude and ability to work independently and as part of a team Professional and outgoing personality * Exceptional organisation skills, excellent time management, ability to work to tight deadline/KPIs, and complete project work to a consistently high standard with a…
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Commercial Health and Safety Advisor Greater Manchester
Permanent £26,000 - £28,000 Per Annum
Ref: P68787LSR5 Group
Our client an award-winning global consultancy, outsourcing the best Health and Safety services to businesses across the UK and Ireland are growing... believing in what they do with a clear commitment across a wide range of sectors, they are keen to grow the team with big plans for the new year. Join an organisation with a supportive and engaging working environment, giving individuals the best opportunity to excel and grow within themselves and their career! * Are you passionate about health and safety and looking to join an inspired and motivated team? * Opportunity to further grow and develop your career within H&S? £26-28,000 DOE. + Commission/bonus - OTE (£50,000) Guaranteed 2k bonus for the first 3 months Job PurposeAs a Video SafeCheck Consultant, you will be required to undertake Health & Safety compliance reviews for businesses. The role of the Safe Check Consultant is to meet with the business owner, understand what they have in place to manage Health & Safety in their workplace and conduct an audit evaluating their current levels of compliance.Further to this audit as the SafeCheck Consultant, you will be required to complete an evaluation report for the Client based on their findings, highlighting any risks and making recommendations Job OverviewThe role requires a mix of commercial and technical skills. The Consultant must be technically strong with good Health & Safety knowledge, but also have the commercial presence to engage with business owners and make recommendations to help them protect their business. Main Duties / Day-to-Day Responsibilities * You will be required to complete an evaluation report for the client based on their findings, highlighting any risks and making recommendations * Covering an agreed geographical area, meeting with a wide variety of different business owners, in a wide variety of industry sectors. * It is essential that you are able to adapt to each changing environment and be able to engage with different business owners to identify their individual requirements and demonstrate potential risk to the business through shortcomings in the business owners Health & Safety arrangements * A primary objective of the role is to demonstrate the value of the full H&S Service and highlight the key reasons that the Client would benefit from our service, without compromising your professional Health & Safety Consultancy objectives What you Bring to the Team * NEBOSH General Certificate * Experience of working within a Health & Safety environment * Excellent communication skills both verbal and written * Outstandingly professional at all times * Good PC skills Employee Benefits: * 25 Holidays + Bank Holidays (Increases with service) * Day off on your Birthday * PerkBox Discounts * Social Events Throughout Year * Contributory Pension Scheme * Private Health Insurance after 5 years P68787LSR5INDMANJ
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Health & Safety Advisor Greater Manchester
Permanent £26,000 - £28,000 Per Annum
Ref: P45984LSR4 Group
My client an award-winning global consultancy, outsourcing the best Health and Safety services to businesses across the UK and Ireland are growing... believing in what they do with a clear commitment across a wide range of sectors, they are keen to grow the team with big plans for this year! Join an organisation with a supportive and engaging working environment, giving individuals the best opportunity to excel and grow within themselves and their career! * Are you passionate about health and safety and looking to join an inspired and motivated team? * Opportunity to further grow and develop your career within H&S?Job PurposeTo support Business Development Managers by online video sales meetings by providing Health & Safety advice to prospective clients throughout different sectors across Great Britain, with the aim of showcasing our services so that clients will subscribe to the service. Job OverviewThe role requires you to work in a team providing legally compliant solutions to prospective clients during sales meetings by online video with our Business Development Managers. You will advise on all aspects of Health & Safety in order to support the business needs of the individual prospect, whilst highlighting the support with compliance that we that we provide them with if they become a client. You will also support our BDMs with H&S advice via telephone and email. Day-to-Day Responsibilities * To partake in sales meetings with our BDMs via video link or telephone, and support with the sales process pre, during and post appointment. To provide initial guidance on any live issues the prospect may have, to showcase & demonstrate the service and excellent expertise on offer and to explain what more we can provide if the prospect comes on board. * Ensure that personal knowledge of Health & Safety legislation, best practice, initiatives & developments are continually updated. * Develop positive working relationships and maintain proactive contact with Business Development Managers and BSTs in relation to prospective clients. * To log all advice accurately onto the bespoke internal system, taking ownership and responsibility for handing over cases to the relevant Health & Safety teams and ensuring the case is handled in line with initial advice. To ensure the necessary updates are made on the Salesforce system. * Review client H&S documentation and provide advice accordingly.What you Bring to the Team * A "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team. * You will be expected to have relevant H&S qualifications, these are to be maintained and developed as needed * Ability to work in a fast paced environment. * Strong communication skills. * A dynamic and flexible approach, as well as the ability to work under pressure. * Pride in delivering a high quality service and genuine desire both to resolve issues for clients by providing efficient, pragmatic solutions, and to promote the wider service to help drive sales. Benefits * 25 Days holiday rising to 27 Days after 2 years and 28 Days after 5…
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Health & Safety Advisor Greater Manchester
Permanent £30,000 - £35,000 Per Annum
Ref: P8888LSR6 Group
Our Client are a leading HR SaaS software in the heart of Manchester, who operate internationally and are part of an award winning, global group. They are revolutionising businesses' by simplifying people management and compliance, with their time-saving HR software and tools. Combining award-winning HR employment law and health & safety advisory services, cutting-edge software along with our tax & accounting, we help people and businesses grow. * Are you passionate about health and safety and looking to join an inspired and motivated team? * Opportunity to further grow and develop your career AND earnings? Main Duties: * Responding to requests (telephone or electronic) from clients and provide relevant technically and legally correct Health and Safety advice in a professional and practical manner. * Providing telephone/e-mail advice. * Providing practical support to clients in using their online systems and make pro-active calls to clients in support of their H&S service. * Researching information required to provide detailed health and safety guidance and technical support to clients and Consultants. * Liaising with external Enforcement, and other, Agencies on behalf of clients, when approved and requested by Senior Management. * Checking and recommending amendments to management systems and risk assessments. * Conducting Installation calls to clients following Principal calls with the specified time period. * Assisting the Technical Manager in the writing of Guidance Notes, Standard Phrases and Check lists, covering all legal jurisdictions serviced by group. * Reviewing BDM diaries, complete TLA's and provide guidance and support in a succinct and commercially driven manner. * Building relationships with BDMs in order to increase trust and use of the service. * Presenting internal training/buzz sessions and external webinars. Benefits * Profit Share Scheme * 25 Holidays + Bank Holidays (Increases with service) * Day off on your Birthday * Access to Employee Assistance Programme * Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this 'Fun Friday'! * PerkBox Discounts * Christmas Bonus after 3 years * Social Events Throughout Year * Contributory Pension Scheme * Private Health Insurance after 5 years P8888LSR6INDMANS
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Quality Assurance Lead - Counselling Greater Manchester
Permanent £32,000 - £34,000 Per Annum
Ref: P47503LSR Group
Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector.This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as a Quality Assurance Lead. The RoleThe individual will be responsible for the quality and clinical effectiveness of structured counselling sessions that are completed by practitioners. The individual would have their own structured case load (20%). The individual would be working with the Clinical Support Manager and Co-ordinator Lead to ensure that structured counselling conducted by both the Affiliate Counsellor network and EAP counsellors meets the high standard set by BACP and guidance and procedures. Day To Day Responsibilities * Completing quality assessments on the clinical effectiveness, efficiency, and appropriateness of structured counselling sessions that are completed by the affiliate counsellor * Within 20% of the time, completing own case load of structured counselling sessions * Regularly attend CPD, that can be provided by company, to ensure knowledge and understanding of different counselling approaches * Conducting training with the Case Management team to ensure that their knowledge and understanding is at of a high level * Supporting and overseeing clinical feedback that is provided by service users - ensuring clinical practitioners are working in line with company and BACP clinical governance * Providing "in the moment" support to the Case Management team where there may be clinical concerns or questions * Assisting the Clinical Support Manager with all clinical feedback that is received by service users to ensure this is followed up with the clinician * Liaising with the Clinical Support Manager regularly with feedback and suggestions for improvement * Reviewing, where appropriate, risk level movements completed by affiliate counsellors, to ensure that practitioners are following risk and safeguarding policies Requirements * Minimum diploma level 4 in Counselling & minimum of 150 counselling hours * To be a registered member of the BACP or equivalent * Be able to work towards deadlines and be motivated by targets, demonstrating the ability to multitask * High level of computer literacy * Ability to work with telephony and CRM systems * Relevant experience of completing quality assessments of clinical practices Benefits * BACP (or equivalent) membership and accreditation paid for * BACP CBD Hub * Up to £60 per month for supervision * Inhouse supervision * Monthly incentives such as weekends away! * Supervision * 25 Days Holiday + Bank Holidays (plus an additional 2 days after 2 years service) * Birthday Off/Mental Health Day * Profit Share Scheme * Perkbox (staff discount scheme) * Christmas bonus after 3 years of service * Contributory Pension Scheme * Fab Fridays-…
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Employment Law Advocate Greater Manchester
Permanent £45,000 - £55,000 Per Annum
Ref: 971383BG3R5 Group
Our client a true market leader in their field is looking for an experienced Litigation Consultant specialising within employment law to join their field based team. Experienced within Advocacy the successful candidate will manage cases across their locality with some requirement to travel across the UK.This is fantastic opportunity to be able to work from home and within the field representing clients within employment tribunal cases. This is a fantastic opportunity for a qualified Advocate, looking for an improved work life balance or a HR professional who has represented the company interests within a Tribunal setting.We are looking for candidates who are confident, articulate and legally qualified, who have direct employment law experience. The successful candidate will be part of the UK Legal Team and will work closely with the employment law advisory service, the Litigation Executive teams and Senior Leadership Team. There is a strong focus on delivering high standards of care and service to our clients and we are looking for someone with good communication skills and high professional standards. Day to Day Responsibilities: * Review allocated claims brought against clients in the Employment Tribunal, in conjunction with the appointed Litigation Executive preparing the case, to include approving the drafted pleadings, disclosure exercises and bundles of documents. * Representing clients in Tribunals and hearing and contested cases at tribunal * Preparation of cases, write up and running trials in court * Provide clear assessment of client cases, and identify and manage risks to the client including cost implications * Representing client interests wholly and presenting all legal arguments relevant Person Specification * Advocacy experience, ideally within employment law * Experience of representation in employment tribunal cases * Professional qualification preferred but not essential * Hold a full valid driving licence, and can work with autonomy and independently * Ability to work under pressure INDMANS971383BG3R5
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Client Experience Administrator Greater Manchester
Permanent £23,000 - £25,000 Per Annum
Ref: 47674EB Group
Do you have excellent attention to detail and a passion for problem solving? Our client is an award-winning Employee Assistance Programme provider. Reporting to the Client Experience Team Leader they are seeking an Administrator with fantastic Customer Service skills to join the team. If you are a confident and solution focused individual then this role is for you! Read on... Day to day: * Complete any requests for welcome calls to all of Health Assured's new clients at inception and existing clients at renewal where required * The Customer Success and feedback mailbox is constantly monitored, and all emails are processed within Service Level Agreement * Management of electronic literature and co-ordinate minor marketing amendments with the internal marketing team * Support with contract queries for group clients with retention as a key focus * Support with any queries from clients for our portal and app * Set up of access to the portal and the app for clients and internal stakeholders * Providing support to the field based Regional Managers for clients' queries * Provide support with booking contractual client meetings and scheduling of Regional Manager diaries * Complaint logging and support with distribution, investigation and one call resolution focus to support our drive for excellent service * Process of fulfilment requests daily * Co-ordinating on-site wellbeing events merchandise and fulfilment for clients and the relationship management team * Answer calls, contact complaints to support resolution, respond to emails You: * Excellent attention to detail and a real passion for problem solving. * Excellent standard of communication with experience in various channels. * Ability to manage your own time and workload confidently. * Be the first point of contact for resolution with both client and internal stakeholders. * Be able to challenge and influence at a senior level, confidence is key. * Have a solution focused approach, pro-active and self motivated attitude towards working to deadlines. * High level of computer literacy (MS Office, Word, Excel and Powerpoint) * A dynamic and flexible approach, as well as the ability to work well under pressure. 47674EBINDMANJ
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Clinical & Quality Assurance Lead Greater Manchester
Permanent £32,000 - £34,000 Per Annum
Ref: P47503LSR2 Group
Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector.This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as a Quality Assurance Lead. The RoleThe individual will be responsible for the quality and clinical effectiveness of structured counselling sessions that are completed by practitioners. The individual would have their own structured case load (20%). The individual would be working with the Clinical Support Manager and Co-ordinator Lead to ensure that structured counselling conducted by both the Affiliate Counsellor network and EAP counsellors meets the high standard set by BACP and guidance and procedures. Day To Day Responsibilities * Completing quality assessments on the clinical effectiveness, efficiency, and appropriateness of structured counselling sessions that are completed by the affiliate counsellor * Within 20% of the time, completing own case load of structured counselling sessions * Regularly attend CPD, that can be provided by company, to ensure knowledge and understanding of different counselling approaches * Conducting training with the Case Management team to ensure that their knowledge and understanding is at of a high level * Supporting and overseeing clinical feedback that is provided by service users - ensuring clinical practitioners are working in line with company and BACP clinical governance * Providing "in the moment" support to the Case Management team where there may be clinical concerns or questions * Assisting the Clinical Support Manager with all clinical feedback that is received by service users to ensure this is followed up with the clinician * Liaising with the Clinical Support Manager regularly with feedback and suggestions for improvement * Reviewing, where appropriate, risk level movements completed by affiliate counsellors, to ensure that practitioners are following risk and safeguarding policies Requirements * Minimum diploma level 4 in Counselling & minimum of 150 counselling hours * To be a registered member of the BACP or equivalent * Be able to work towards deadlines and be motivated by targets, demonstrating the ability to multitask * High level of computer literacy * Ability to work with telephony and CRM systems * Relevant experience of completing quality assessments of clinical practices Benefits * BACP (or equivalent) membership and accreditation paid for * BACP CBD Hub * Up to £60 per month for supervision * Inhouse supervision * Monthly incentives such as weekends away! * Supervision * 25 Days Holiday + Bank Holidays (plus an additional 2 days after 2 years service) * Birthday Off/Mental Health Day * Profit Share Scheme * Perkbox (staff discount scheme) * Christmas bonus after 3 years of service * Contributory Pension Scheme * Fab Fridays-…