Group In Greater Manchester Jobs
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Graduate Counselling Scheme Greater Manchester
Permanent £20,000 - £25,000 Per Annum
Ref: P46586LSR2 Group
Are you a 2023 or 2024 grad looking to start your first full-time counselling position?Are you looking to join a supportive company that will give you further training to develop your career?Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members.We are looking for professional, hard-working graduates with strong communication, high levels of computer literacy and high levels of organisational ability with a desire to make a difference to people's lives. * Interview dates 26th November and 11th December * Start date - 3rd March 2025This is an incredible opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation and gain further paid training to gain relevant skills for an EAP! The 6-month graduate scheme will provide you extensive training and development throughout, before you move into a full-time Wellbeing Counsellor role.This 6-month full time graduate scheme will develop your skills in areas such as: * Digital Counselling * Telephone Counselling * Solution Focused Counselling * Risk Assessment and Managing Risk * Safeguarding Training * Online CBT * Online Counselling * Case Management It is essential that you have the following: * Minimum diploma level 4 in Counselling & minimum of 100 counselling hours * To be a member of the BACP Employee Benefits: * BACP (or equivalent) membership and accreditation paid for * BACP CBD Hub * Up to £60 per month for supervision * Inhouse supervision * Monthly incentives such as weekends away! * Supervision * 25 Days Holiday + Bank Holidays (plus an additional 2 days after 2 years service) * Birthday Off/Mental Health Day * Profit Share Scheme * Perkbox (staff discount scheme) * Christmas bonus after 3 years of service * Contributory Pension Scheme * Fab Fridays- dress down & free treats * Allied Pride Network * Social events throughout the year * Free breakfast on Mondays * Fresh fruit delivered to the office each week * Free annual flu vaccine * Private health insurance after 5 years service * Life Insurance * Discounted eye test * Discounted glasses/contact lenses prescription P46586LSR2INDMANJ
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Business Support Co-ordinator Greater Manchester
Permanent £23,000 - £24,000 Per Annum
Ref: 47909MA Group
The Portfolio Group have a phenomenal opportunity on the table!!! We are currently supporting an award-wining and one of the fastest growing SaaS companies, providing businesses with a staff management platform.Exclusively partnered, we're looking for an enthusiastic and dedicated Business Support Coordinator to join their dynamic team. If you have a keen eye for detail, strong analytical skills, and organizational skills, we want to hear from you.!!! Day-to-day responsibilities* To meet and greet all visitors to the business and present a professional image at all times.* Produce and collate weekly service and sales reports. * Organization of daily/weekly movements ensuring sufficient time is allocated forpreparation and taking into consideration changes that may arise during the working day.* Ensure that all wallboards display the correct information each day and gather requirements from the SLT for any changes required. * Work with the property management team to report faults and issues with any of the office equipment.* Assist with the collating and preparation of information for attendance at internal conferences or client visits. * Raise purchase orders for department equipment and obtain appropriate sign off from a director.* File and scan all confidential correspondence in the appropriate folder. * Stock takes and order additional equipment when required. * Create agendas for meetings and minute take upon request. * Take ownership of health and safety ensuring that the Business Safe Online portal is up to date and accidents and incidents are reported correctly. * Produce reports and hourly/ daily stats in the absence of any member of the business support team. * To provide various basic weekly, monthly, and ad hoc reports when required.* Monitoring the sales dashboard and supporting the team with all issues* Assisting the sales and service teams with inductions and ensuring distribution lists are up to date.* Contribute to the continuous improvement of the services provided by the department.What you bring to the team* Experience of working in an administration role / PA role* Good written and oral communication skills * Accuracy and attention to detail* Strong computer skills (Microsoft office (Word, Excel, PowerPoint, Outlook)* To always maintain a professional and responsible attitude* Excellent communication and active listening skills* Strong commercial awareness* An ability to work under pressure and to deadlines.* Able to demonstrate strong Organisation and project management skills.Company Benefits* 25 days' holiday, plus bank holidays.* Day off on your birthday.* Holidays increase after 2- and 5-years' service.* Pension Plan and Life Insurance.* Access to Employee Assistance Programme.* Company incentives, access to discount schemes.* Profit Share Scheme.INDMANJ
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Credit Control ManagerBased in Manchester City5 days a week in office Job PurposeLeading the Credit Control team, you will be fully accountable for a team of seven, ensuring efficient cash collection and service excellence for the largest company within the group. Job OverviewTo succeed in this role, you will bring significant experience in Credit, Collections, and Customer Service. You will have a minimum of four years' experience, not just leading a team by example, but cultivating a team that consistently delivers outstanding levels of service and meets targets. Day-to-Day Responsibilities * Ensure application of and adherence to the Group Policy, reporting any non-compliance events immediately. * Communicate clear team objectives, individual goals, and SLAs, taking full accountability for their delivery. * Maintain daily productivity for each team member, including inbound/outbound calls, email volumes, and talk-time, taking appropriate action when targets are not met. * Explain deviations from targets including but not limited to: * Movements in Aged Debtors profile * Activity Stats (call volume, call time, email queue) * Collections * Mid-term client write-off figures * Identify training requirements within the team and agree coaching schedules. * Ensure direct call method is always the first collection contact attempted, with an overarching initiative to maximize clients paying by Direct Debit. * Act as the initial escalation point for the Payment Team for account queries and where resolution is outside Payment Team authority or advice is required. * Take responsibility for higher value/corporate clients. Role Metrics * Accountability for the overall performance of the team, including management of attendance and punctuality. * Adherence to individual and team Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for internal and external stakeholders. * Cash Collection, Rescheduling Arrears, Direct Debit coverage, Outbound/Inbound call-time targets, Debtor Days, Collection Efficiencies, Aged Debt movements, and Written-off client numbers.INDMANS
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Account Manager5 days a week in officeBased in Manchester CityBase salary 25k - 30k +15k performance related bonus We are seeking a dedicated Account Manager to manage and nurture a portfolio of approximately 100 clients. In this role, you will ensure client satisfaction through effective communication, support promotional efforts, and identify new revenue opportunities. Responsibilities include managing your portfolio via virtual meetings, presentations, and occasional on-site client events. You will negotiate renewal terms, liaise with both intermediary and direct clients, maintain accurate CRM records, and work towards internal KPIs. Day-to-Day Responsibilities: * Manage a portfolio of EAP and Occupational Health clients, primarily based in central UK, but including clients across the UK and Ireland. * Proactively manage client relationships to meet contract retention targets and renew premium issues. * Participate in tender and bid exercises, representing the relationship management function. * Conduct renewal negotiations, demonstrating return on investment for clients. * Provide consultancy services on product options and specialist services. * Achieve three self-generated new business client wins per quarter. * Deliver top-tier customer service and support to the sales and bid team. What You Bring to the Team: * Strong organisational skills with attention to detail, accuracy, and consistency. * A focus on customer service and a commitment to exceptional service across all channels-written, phone, and face-to-face. * Excellent interpersonal skills, with the ability to build rapport and trust, fostering meaningful business relationships. * Superior verbal and written communication skills, adaptable to different audiences. * Energy, commitment, and drive with a dedication to the role and company growth. Flexibility and enthusiasm are essential. * A can-do attitude, multitasking capability, adaptability to change, and the ability to meet specific targets and deadlines. * A proven track record of working towards key performance indicators (KPIs). * Strong IT skills. INDMANS
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Telephone Counsellor - including weekend shift Greater Manchester
Permanent £27,000 - £32,000 Per Annum
Ref: 47589LSR3 Group
* £27,000-32,000 FTE DOE. * Various shift patterns from part-time to full-time. * Hybrid position - Manchester * Must be able to attend training induction that runs twice a month.Are you a qualified counsellor looking for a company that will invest in your development and career progression?Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector.This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as an EAP Counsellor. Job OverviewProviding immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The role also includes an allocated day of structured telephone/ video counselling clients - hour can be counted towards BACP accreditation. Day to Day Responsibilities: * Providing an efficient and effective telephone counselling service to all callers * Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk * Providing "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution * Maintaining an active caseload of STC/ Video clients, including online CBT and Power to Recover clients - up to 6 clients on an allocated day Essential Skills and Competencies: * Minimum diploma level 4 in Counselling & minimum of 150 counselling hours * Registered member of the BACP * Relevant telephone experience * High level of computer literacy (MS Office, Word, Excel and PowerPoint) * High level of organisational ability; ability to work to tight deadlines and targets * Good communication and customer service skills Desirable Skills and Competencies: * Accredited with the BACP or eligible for the accreditation process * EAP experience * Experience of working within a target driven environment Employee Benefits: * BACP (or equivalent) membership and accreditation paid for * BACP CBD Hub * Up to £60 per month for supervision * Inhouse supervision * Monthly incentives such as weekends away! * Supervision * 25 Days Holiday + Bank Holidays (plus an additional 2 days after 2 years service) * Birthday Off/Mental Health Day * Profit Share Scheme * Perkbox (staff discount scheme) * Christmas bonus after 3 years of service * Contributory Pension Scheme * Fab Fridays- dress down & free treats * Allied Pride Network * Social events throughout the year * Free breakfast on Mondays * Fresh fruit delivered to the office each week * Free annual flu vaccine * Private health insurance after 5 years service * Life Insurance * Discounted eye test * Discounted glasses/contact lenses prescription 47589LSR3INDMANS
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Out of Hours Administrator Greater Manchester
Permanent £15,912 - £15,912 Per Annum
Ref: 47898LF Group
You will be responsible for the HR Advisory, Policy and Documentation departments administration during evenings and weekends. This will include handling reception calls, triaging queries and directing clients to the appropriate team. You will be required to complete reports and manage workload distribution. In addition, you are responsible for ensuring excellent customer service is delivered throughout our clients' journey. You will also be required to liaise directly with colleagues within the teams and across other areas within the business. You will work closely with your Team Leader to deliver on departmental objectives through the development and roll out of key projects and initiatives to enhance service and facilitate the achievement of performance metrics across the department. What will you bring to the team? * An enthusiastic can-do attitude. The role is fast paced so you will need to be able to think on your feet #WeTakeAction. * You will be liaising directly with our clients and dealing with internal stakeholders #WeInform. * We are a forward-thinking organisation continually looking to improve our services and client experience #WeInnovate. * A positive outlook. You will be joining a vibrant and collaborative team; teamwork is a must #WeCare. * We are a marketing leading HR and Employment Law Group; our reputation is paramount to the work we do #WeDoTheRightThing. What skills are we looking for? * Customer service. We excel in customer service, check Trustpilot! * Excellent communication skills, both written and verbal. * Attention to detail. * The ability to prioritise accordingly and multi-task. * What's in it for you? * 25 days holiday, plus the 8 bank holidays and an extra one for your birthday! * Additional holidays, subject to conditions of service. * Treats throughout the week - complimentary breakfast, fruit and Friday treats! * Enhanced pension contributions, subject to conditions of service. * Christmas Bonus, subject to conditions of service. * Profit share, subject to T&C's. * Enhanced sick pay scheme, subject to conditions of service. * Life Assurance. * Access to a 24/7 Employee Assistance Programme. * Healthcare cash plan. * Healthcare Insurance, subject to conditions of service. * Perks and discount schemes. * Free on-site gym (grand opening TBC). * Cycle to work scheme. * Rail, Train and Bus Season Ticket Loans. * Plenty of progression opportunities through our dedicated Career Pathway Programmes.INDMANJ
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Portfolio are proud to be representing our client, an award winning market leader of HR solutions for SME's. With over 40 years' experience, they are experts in their field and want to expand the HR Advisory team to keep up with demand. We are looking for People Managers, who have a solid background in HR Processes, absence reviews, disciplinaries, decision making and outcomes etc. You don't need a qualification, just strong working experience - the company can help you to achieve your CIPD Level 7! So if you come from a retail / hospitality people manager role, maybe you are looking for a change in hours, or a complete career change, please apply today and we will be in touch to discuss further! Job PurposeThe role of Employment Law Consultant is to provide advice to clients on all aspects of HR and employment law, creating and reviewing bespoke employment and HR documentation as required. Job OverviewThis role is a busy and fast paced position within Employment Services Department and Employment Law Consultants are expected to have an excellent understanding of employment law, with experience relating to policy wording advantageous. This role requires a particular focus on attention to detail and a strong client focus. Main Tasks * Support clients in a timely manner, providing quality advice and providing professional quality documentation, whilst adhering to Peninsula's current policies, procedures, and SLAs. * Actively own and lead cases to resolution, building rapport and relationships with clients with each interaction. * Take responsibility for the management of your workload and diary in accordance with Company protocol. * Liaise with clients via video conference and telephone and email to create bespoke employment documentation in accordance with Peninsula's policies and procedures. You will also be required to undertake face to face meetings when required. * Present HR and employment law training to client and non-client groups via video conference or in person. * Record work via internal computerised systems. * Produce daily and weekly reports as required. * Contribute to a collegiate and knowledge sharing culture, supporting training and development of others, valuing and utilising the different skills and expertise of colleagues. * Ensure knowledge of employment law and HR best practice is continually updated. * Strong understanding of the services offered by the Peninsula Group and the ability to confidently discuss these services with clients, making recommendations as appropriate. * Undertake or provide support with any bespoke projects as requested by Management. * Attend training and team meetings as and when required, to include those which may take place outside your normal working hours/days. * Carry out other tasks as deemed necessary by the company. What you Bring to the Team * Excellent knowledge of employment law and HR * Exceptional communication skills * Professional and confident manner when interacting with clients * Excellent written English * Attention to detail * Ability to prioritise your workload whilst working under pressure * Strong organisational skills * Ability to present information accurately * Excellent word processing…
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Portfolio are proud to be exclusively representing our award-wining, multinational professional services client in their search for a Salesforce AdminAn exciting opportunity has arisen to join the Salesforce team as a Salesforce Administrator. We are looking for a dynamic, enthusiastic individual who will understand the goals and objectives of our Sales division and will be the first line of support for our Salesforce application. The role will work within the team to ensure our users are able to carry out the activities they need to in Salesforce. The key responsibilities of this job include: * Be the first point of contact for our users when they are having problems using Salesforce. * Serve as a system administrator for the Salesforce environment with 300+ users. * Handle all basic administrative functions including user account maintenance, reports, internal system audits, and preparation for upgrades. * Work with the team to establish suitable processes to support administrative, development, and change management activities What you Bring to the Team: * Enthusiasm in learning more about Salesforce and plan to undertake salesforce certification in the future. * Team player with strong communication abilities * A passion for always providing the best possible service. What we can offer you: * Flexible working available * Fantastic workplace in Manchester city centre * Working with talented people with opportunities to always learn * Dynamic fast paced environment * Commercially driven and successful * No boundaries to personal development P971176NBINDMANS
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Ready to skyrocket your SEO career?Join an industry-leading, sales-driven powerhouse renowned for its outstanding year-on-year growth. As an SEO Manager, you'll be at the forefront of a top-tier Employee Assistance Program and wellbeing provider, serving over 80,000 organizations and 13 million lives across the UK & Ireland. Part of a global group with a £400m turnover, we offer robust financial backing for continuous expansion, acquisitions, and international ventures. This is your chance to advance your career like never before. Our clients expanding marketing team is on the hunt for a passionate and analytical SEO Manager. You'll spearhead the growth of organic traffic and leads in our established UK & Ireland markets and our emerging Australian and New Zealand markets!Day to Day * Develop and execute cutting-edge SEO strategies to boost our online presence, leading an SEO executive and collaborating with content writers and front-end developers. * Implement on and off-page optimization to enhance search engine rankings and visibility. * Stay ahead of algorithm updates, industry trends, and emerging tech to maintain our competitive edge. * Recommend and implement changes to website architecture, content, and user experience to enhance SERP positions. * Conduct detailed analysis and report performance trends, using data-driven insights for continuous improvement. * Work closely with the content team, developers, and growth team to integrate SEO best practices into overall marketing strategies. * Develop and grow a robust links strategy in partnership with our PR team to enhance reach, authority, and impression share. * Conduct thorough keyword research and competitor analysis to identify high-value opportunities. * Create and maintain comprehensive SEO performance reports with actionable insights and recommendations.YOU? * 3+ years in managing SEO. * Strong knowledge of website analytics and SEO tools (Google Analytics, Google Search Console, SEMRush, SERanking, Screaming Frog, SEOClarity). * Deep understanding of website structure, crawling, indexing, and on-page optimization. * Ability to propose long-term strategies and create testing plans for organic growth. * Familiarity with ranking factors and search engine algorithms. * Proven experience managing content across multiple territories. * Enthusiasm for staying updated with industry changes. 47736CCINDMANS