Group In Leicestershire Jobs
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Data Enrichment Administrator(Salary £23,400) - Full Time Office Based in Hinckley. Role DescriptionContribute to team activities, analysing and inputting data to be migrated from the group, legacy, and external software applications onto Salesforce. Main ResponsibilitiesData Enrichment Tribunal & Premier leads Upload * Review bad leads to add telephone numbers and addresses. * Segregate leads by employee size 50 for business sales consultants to contact. * Data cleansing following a webinar (removing duplicates, clients and ensuring the lists up to date and accurate prospect sources) Webinar channel * Data enrichment following a webinar (updating records with insights from webinars + external information i.e. company size, phone numbers etc) * Data cleansing following a webinar (removing duplicates, clients and ensuring the lists up to date and accurate prospect sources)This person will work alongside the webinar team to enrich the webinar data before NEW leads go to Sales. Web & campaign channel * Data enrichment ongoing - updating records with external data insights i.e. company size, phone numbers etc. Data integrity * Reviewing & assessing bad data & No Sales Opportunity assignments against the criteria set and providing campaign manager and head of digital assessments of categorisation for future optimisation. * Enter text-based and numerical information from source data into company databases within limits. * Liaise with the internal Director of Inside Sales and Salesforce to understand Data Entry requirements. * Keep an accurate record of work carried out in Excel and Salesforce. The above is not an exhaustive list of responsibilities, you may be expected to carry out additional tasks to support the needs of the Salesforce team and business. Required Skills and Experience * Excellent working knowledge of Microsoft Office particularly Excel. * Stakeholder management. * Excellent verbal and written communication skills. * Previous experience in data entry admin. * Analytical solution orientated. 46895FAR1INDHIN
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The CompanyMy client is an expert in tax & accounting, providing professional advice to businesses seeking to optimise performance. They offer reliable, high-quality information and tools to support SMEs in areas of tax, VAT, payroll, employment, HR, H&S, and commercial legal advice lines. They are a trusted partner, helping to minimise uncertainty and reduce error for businesses. The OpportunityWe are looking for someone who is ready to kick-start their career in taxation. This role sits in the Tax department, and you will provide advice to clients over the phone and via email. It's an excellent opportunity for someone who wants to become a specialist in tax law. Due to the nature of the role, you will be required in the office five days per week. TrainingCourse costs and exam fees for your ATT qualification will be covered while you learn! You will be placed on a three year development programme, building up your tax knowledge so it's second to none. You'll have support through your studies, with two afternoons of scheduled study leave each week. Please note that you will be bonded to your studies for two years following completion. The Ideal CandidateWe are looking for a graduate with a degree in accounting, law, or business studies. You'll be confident over the phone and a strong relationship builder. You'll be curious to keep up with industry changes, and a keen problem solver. Obviously, a passion for tax is a must! What's in it for you?You will work in a strong team environment where people are happy to help, and have access to the best online training. Additionally, you will be entitled to: * 20 days of annual leave, rising to 22 after two years, 27 days after three years, and 28 days after five years * Additional day off for your birthday! * Profit share incentive * Contributory pension scheme * Eye Care Contribution * Season Ticket Loan (after probation) * Private health care after 5 years * Christmas Bonus (after 3 years continuous service) P46949CHINDHIN
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Customer Service Advisor Leicestershire
Permanent £22,000 - £24,000 Per Annum
Ref: P971139LSR7 Group
Are you an experienced Customer Service professional looking to join a company where you can build a career, and will invest in your development?The Portfolio Group have a phenomenal opportunity on the table.. we are looking for a talented Customer Service Advisor to join a vibrant company with incredible growth plans who have won many awards such as the 'Feefo Platinum trusted service award 2021'. We are currently supporting one of the UKs longest leading information resource business for HR, Tax & Accounting Professionals. Part of a Global Group that have a multimillion-pound turnover year on year that keeps on growing.As a Customer Service Advisor you will focus on managing existing clients, being the first point of contact for any queries or concerns. You will deliver world class care exceeding clients' experctations by providing fast client focused solutions. Day-to-Day Responsibilities as an Customer Service Advisor: * Contacting clients to welcome them to the business and booking their initial appointments with consultants * Maintenance of client profile including additional sites, changes in employee information where appropriate. * Receiving client and consultant telephone calls and resolving queries and service issues * Ensuring all new business is accurately added to the spreadsheet and called within 1 hour of receiving * Ensuring that all client service issues whether verbal or written are acknowledged in line with the complaints procedure. * Liasing with the new business resolution specialist to handle new business intent to cancels quickly and effectively What you Bring to the Team * A "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team. * Ability to work in a fast paced environment. * Strong time management skills. Benefits * 25 Holidays + Bank Holidays * Day off on your Birthday * PerkBox Discounts * Social Events Throughout Year * Contributory Pension Scheme * Private Health Insurance after 5 years P971139LSR7INDHIN
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Head of Training & Development Leicestershire
Permanent £55,000 - £60,000 Per Annum
Ref: P47088CHR1 Group
The Company My client is an expert in tax & accounting, providing professional advice to businesses seeking to optimise performance. They offer reliable, high-quality information and tools to support SMEs in areas of tax, VAT, payroll, employment, HR, H&S, and commercial legal advice lines. They are a trusted partner, helping to minimise uncertainty and reduce error for businesses. Job OverviewJoin the team as Head of Professional Development and Demand, spearheading the transformation of workforce and service delivery. In this pivotal role, you will establish and lead a Centre of Excellence for the Tax and VAT advisory services and insurance products, setting standards and frameworks for excellence. You'll also oversee a team of workforce planners and demand specialists, ensuring optimal resource allocation and reporting. Key Responsibilities: * Establish a Centre of Excellence, setting standards and pathways for team members. * Support with the development of the Graduate Scheme. * Develop and implement a 1st Line delivery approach for Tax and VAT advisory services, focusing on training, quality control, and reporting. * Foster a culture of collaboration and efficiency, maximising tool utilisation and data insights. * Monitor KPIs to showcase team impact on service delivery. * Cultivate a talent-rich environment that supports career advancement. * Drive industry-leading standards through innovation and change management. * Provide career development opportunities through qualifications and training. * Efficiently manage resources to optimise workflow. * Utilise data analytics to measure performance and productivity. Why Join? Join an award-winning workplace with a diverse range of customer service challenges across various sectors. The fast-paced environment rewards positivity, initiative, and results-driven attitudes. There are endless opportunities for career development, providing the resources you need to succeed. Experience a collaborative team ethos dedicated to maximising client satisfaction while achieving business objectives. If you're ambitious, focused, and passionate, we want you on the team! Additional InformationThis is a brand new role created to support the business with the skills shortage that the Tax and VAT industries are facing. It will require the successful candidate to be in office 5 days per week, located in Hinckley. Office hours are Monday - Friday, 8:45am - 5:15pm. P47088CHR1INDHIN
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Head of Professional Development & Demand Leicestershire
Permanent £55,000 - £60,000 Per Annum
Ref: P47088CH Group
The Company My client is an expert in tax & accounting, providing professional advice to businesses seeking to optimise performance. They offer reliable, high-quality information and tools to support SMEs in areas of tax, VAT, payroll, employment, HR, H&S, and commercial legal advice lines. They are a trusted partner, helping to minimise uncertainty and reduce error for businesses. Job OverviewJoin the team as Head of Professional Development and Demand, spearheading the transformation of workforce and service delivery. In this pivotal role, you will establish and lead a Centre of Excellence for the Tax and VAT advisory services and insurance products, setting standards and frameworks for excellence. You'll also oversee a team of workforce planners and demand specialists, ensuring optimal resource allocation and reporting. Key Responsibilities: * Establish a Centre of Excellence, setting standards and pathways for team members. * Support with the development of the Graduate Scheme. * Develop and implement a 1st Line delivery approach for Tax and VAT advisory services, focusing on training, quality control, and reporting. * Foster a culture of collaboration and efficiency, maximising tool utilisation and data insights. * Monitor KPIs to showcase team impact on service delivery. * Cultivate a talent-rich environment that supports career advancement. * Drive industry-leading standards through innovation and change management. * Provide career development opportunities through qualifications and training. * Efficiently manage resources to optimise workflow. * Utilise data analytics to measure performance and productivity. Why Join? Join an award-winning workplace with a diverse range of customer service challenges across various sectors. The fast-paced environment rewards positivity, initiative, and results-driven attitudes. There are endless opportunities for career development, providing the resources you need to succeed. Experience a collaborative team ethos dedicated to maximising client satisfaction while achieving business objectives. If you're ambitious, focused, and passionate, we want you on the team! Additional InformationThis is a brand new role created to support the business with the skills shortage that the Tax and VAT industries are facing. It will require the successful candidate to be in office 5 days per week, located in Hinckley. Office hours are Monday - Friday, 8:45am - 5:15pm. P47088CHINDHIN
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Are you an up and coming HR professional wanting to progress your career in HR?Are you a master in customer service, attention to detail and you are ready to elevate to the next level?Are you ready to take on a new job that provides a perfect platform to grow yourself and your career then read on…..Portfolio are proud to be exclusively representing one of the UK's market leading professional service providers for HR, Tax, Health and Safety and Reward. We are looking for an experienced HR Advisor to join a vibrant, award-wining, fast growing organisation, dealing with Business owners and their HR needs. Our client is a fun, lively, fast-paced consultancy company who can offer excellent exposure and progression. The role will involve VC calls with clients advising and consulting on their documentation, if changes are needed or even to create them from scratch so you will need up to date knowledge of current legislation in Employment Law and HR. If you have the relevant knowledge or experience, please apply and we'll be in touch! You'll be a great fit if: * You have experience of working in employment law and/or human resources * You are ideally degree level educated and CIPD qualified, though not essential * You have a thorough knowledge of employment practices * You have a professional approach * You have a confident manner when facing clients, on the phone and via video conference * You have the ability to work under pressure * You possess organisational and time management skills * You have an excellent attention to detail What you'll get: * It's not all work and no play that's why you get 25 days holiday a year increasing with length of service * Hard work is recognised that's why we will give you a 6 monthly salary increase based on achieving set out KPIs * Career progression - if you want it, it's there for you! * We want you to be the best you can be so we provide regular training delivered by HR experts in their field * If we do well you should too, that's why we share our profits if we hit target each year with a bonus * We wouldn't dream of letting you work on your birthday, we give you that as an additional day off each year * You're not expected to be a sales person but in this role referrals will fall into your lap, then you can enjoy the commission We are growing! Come and be a part of the journey and take the opportunity to grow and shape the future of the Company with us. INDHIN
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Associate Director - HR & Operations Leicestershire
Permanent £60,000 - £60,000 Per Annum
Ref: 46868BG Group
Portfolio are proud to be exclusively representing one of the UK's longest leading professional service organisations. We are looking for someone with senior leadership experience, including working with key stakeholders, contributing to business growth and service improvements, with a passion for coaching and developing others.This person will lead and direct an advisory department within a fast-paced environment, ensuring both clients and consultants have the best possible experience. It's important for this person to drive motivation and performance to exceptional levels to provide excellent client experience.The Associate Director will direct the operational management of the advisory teams and the output of work. Whilst managing advisor performance within a contact centre environment, ensuring KPI's are met, quality standards are kept high whilst also providing a high standard of service. It is essential that the successful candidate can coach, inspire, motivate, and support the department, ensuring strong working relationships. Whilst also being responsible for the performance and increase in efficiencies and be able to make recommendations and implementations to improve our service.The Associate Director will be responsible for: * Drive the coaching initiative within the department, ensuring team leaders and consultants receive the necessary coaching and support achieving continuous improvement in quality across the department. * Build and maintain an effective, cohesive, and motivated service function, providing leadership and support to team leaders, colleagues, and peers. * Identify training needs, themes, and trends as well as areas for improvement and communication of these across the department. * Develop, and implement a strategy to ensure there is strong technical knowledge across the department with high quality service provided incorporating best practice and fresh thinking ensuring to support employee and client retention. * Proactively collaborate with management to design, develop and implement a portfolio of development strategies and initiatives to support business needs. * Undertake training with new and existing members of the team as identified through coaching, mystery shopping and in line with our learning and development framework. * Promote awareness of additional services within the Group and subsequently drive referrals within the department. * Effectively manage all Consultant workloads, in line with departmental requirements, to ensure that we efficiently respond to client queries. * Monitor and review Consultants' overall performance activity daily, providing detailed periodical reports as required. * Prepare departmental reports as required. * Coordinate the preparation of weekly rotas (including overtime / out of hours) to ensure the contact centre service is effectively covered 24/7 * Assist and lead in any recruitment and interviews for the department ensuring that staffing levels are maintained, and staff attrition is reduced. * Deal with client complaints and any service issues in a timely manner ensuring that a satisfactory conclusion is reached on all occasions. * Conduct, where necessary any formal meetings such as disciplinary and grievance and be the point of appeal as necessary to provide the relevant outcomes in line with the Employee Handbook. * Participate in external training events and conferences for clients and prospective clients, and to represent the business in…
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Portfolio are proud to be exclusively representing one of the UK's longest leading professional service providers for HR, Tax, Health and Safety and Reward. We are looking for an experienced HR Advisor to join a vibrant, award-wining, fast growing organisation, in a brand-new, niche role that supports their incredible growth plans.In the role, the successful candidate will give professional HR and Employment Law advice to prospective clients across Great Britain and Northern Ireland to showcase the fantastic service on offer. This person will support the Sales team in their sales meetings, with the aim to assist them in closing deals by providing HR advice.The successful candidate will be given a high level of training, with opportunities to progress and gain a wide variety of exposure to Employee Relation issues across all different sectors. We are looking for someone with a HR Degree, who has a tough skin who can handle tough questions and handle objections! This fantastic role allows the opportunity to earn commission on top of a basic salary whilst using your knowledge.Day-to-Day Responsibilities: * To participate in sales meetings with BDMs via video or telephone, and support with any HR advice required as part of the process before, during and post appointment. To provide initial HR guidance on any live issues the prospect may have, in order to showcase & demonstrate the value of the service and expertise which is provided to clients and emphasise the value of any additional support that we're able to provide once the prospect comes on board. * Ensure that personal knowledge of HR and Employment Law best practice, and knowledge of the Service is continually updated. * Develop positive working relationships and maintain proactive contact with Business Development Managers and Business Sales Consultant's in relation to prospective clients. * To log all advice accurately onto the bespoke internal system, taking ownership and responsibility for handing over cases to our Advisory Team and ensuring the case is handled in line with internal SLAs and any initial advice given. * To ensure the necessary updates are made on the internal system. * Review client documentation and provide advice accordingly taking their applicable internal terms and conditions into account in each case and offering critique support. * Participate and deliver Company internal training and legal updates to ensure that advice provided is best in class and compliant at all times.What we're looking for: * An ambitious individual who wants to be rewarded for success! * Pride in delivering a high-quality service and genuine desire both to resolve issues for clients by providing efficient, pragmatic, commercial solutions, and to promote the wider Croner service to help drive sales. * A strong HR background, having provided full, end to end support to business owners. * A "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team. * Ability to work in a fast-paced environment. * Strong communication skills. * A dynamic and flexible approach, as well as the ability to work…
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Employment Law Sales Support Leicestershire
Permanent £25,000 - £25,000 Per Annum
Ref: 46937LF Group
Portfolio are proud to be exclusively representing one of the UK's longest leading professional service providers for HR, Tax, Health and Safety and Reward. We are looking for an experienced HR Advisor to join a vibrant, award-wining, fast growing organisation, in a brand-new, niche role that supports their incredible growth plans.In the role, the successful candidate will give professional HR and Employment Law advice to prospective clients across Great Britain and Northern Ireland to showcase the fantastic service on offer. This person will support the Sales team in their sales meetings, with the aim to assist them in closing deals by providing HR advice.The successful candidate will be given a high level of training, with opportunities to progress and gain a wide variety of exposure to Employee Relation issues across all different sectors. We are looking for someone with a HR Degree, who has a tough skin who can handle tough questions and handle objections! This fantastic role allows the opportunity to earn commission on top of a basic salary whilst using your knowledge.Day-to-Day Responsibilities: * To participate in sales meetings with BDMs via video or telephone, and support with any HR advice required as part of the process before, during and post appointment. To provide initial HR guidance on any live issues the prospect may have, in order to showcase & demonstrate the value of the service and expertise which is provided to clients and emphasise the value of any additional support that we're able to provide once the prospect comes on board. * Ensure that personal knowledge of HR and Employment Law best practice, and knowledge of the Service is continually updated. * Develop positive working relationships and maintain proactive contact with Business Development Managers and Business Sales Consultant's in relation to prospective clients. * To log all advice accurately onto the bespoke internal system, taking ownership and responsibility for handing over cases to our Advisory Team and ensuring the case is handled in line with internal SLAs and any initial advice given. * To ensure the necessary updates are made on the internal system. * Review client documentation and provide advice accordingly taking their applicable internal terms and conditions into account in each case and offering critique support. * Participate and deliver Company internal training and legal updates to ensure that advice provided is best in class and compliant at all times.What we're looking for: * An ambitious individual who wants to be rewarded for success! * Pride in delivering a high-quality service and genuine desire both to resolve issues for clients by providing efficient, pragmatic, commercial solutions, and to promote the wider Croner service to help drive sales. * A strong HR background, having provided full, end to end support to business owners. * A "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team. * Ability to work in a fast-paced environment. * Strong communication skills. * A dynamic and flexible approach, as well as the ability to work…