Permanent Group Jobs
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Customer Service Specialist Greater Manchester
Permanent £23,000 - £25,000 Per Annum
Ref: 47750CH Group
Are you passionate about delivering exceptional service and resolving issues efficiently? Join our client as a Customer Service Specialist, where you will be the key figure in managing service issues, acting as the first point of contact for clients and internal teams. Your role will ensure the highest level of service, maintaining professionalism and a focus on quick, efficient solutions. Job Overview:This is a hands-on role focused on achieving exceptional outcomes. You will manage all service issues ensuring customer expectations are consistently met. Communication is key in this role, as you will be delivering world-class service both internally and externally. Day-to-Day Responsibilities: * Be the primary contact for receiving and acknowledging client service issues, ensuring they are handled per the complaints procedure. * Conduct in-depth investigations into service issues through discussions with clients and internal staff. * Resolve service issues promptly, always aiming for client satisfaction and retention. * Understand and navigate client databases and systems to effectively address issues. * Be the first point of contact, capable of influencing at a senior level. Key Skills: * Excellent problem-solving skills with a keen eye for detail. * Strong written and verbal communication. * Confidently manage your own time and workload. * Maintain a solution-focused approach, ensuring clients are kept updated throughout the process. * Conduct regular meetings across the business to ensure high-quality outcomes. * Provide regular progress updates to the management team and ensure systems are correctly updated for records and reporting. Job Goals and Metrics: * Ensure all service issues are resolved within departmental SLA. * Achieve 50% resolutions within 24 hours (non-technical) and 50% resolutions within 72 hours (technical). * Maintain an average of 30 cases rolling at any one time. * Maintain a minimum talk time of 3.5 hours per day. 47750CHINDMANJ
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Are you an experienced and conscientious individual with a passion for health and safety?Are you seeking a role which offers you flexibility a clear career pathway, packed with growth and development?Portfolio are pleased to be working exclusively with an established global consultancy to recruit a new Health and Safety Consultant to add to their growing team!We have just partnered up with an award-winning consultancy group, to support with their search...Providing only the best Health and Safety advice, guidance and support... to a diverse portfolio of clients across the globe... truly believing in what they do with a clear commitment across a wide range of sectors, they are keen to grow the team with big plans for the future!Whether you have got consultancy experience or not, they want individuals that think differently about Health and Safety and those who will strive every day to create moments of magic for their clients.If so, we want to hear from you..You will take lead on carrying out Health & Safety contractual service visits, providing documentation and advice and assistance as required. The Health & Safety Department are looking for hardworking Health and Safety professionals with a high level of technical knowledge and experience. You will have the ability to build strong relationships with your clients and deliver a high-quality, cost-effective consultancy service.Ideally you will be educated to degree/diploma level at GradIOSH or CMIOSH level. Day-to-Day * Always conduct yourself in a professional manner (including appearance, use of PPE, communication etc.) ensuring that you comply with both company and departmental policies, procedures and protocols. * Visiting clients and providing an in-person experience, to support and advise where necessary * Experience in investigation of incidents, accidents and recommending preventative measures * Undertake health and safety visits to client's premises in accordance with departmental protocols and contract requirements, in particular where SLA's are in place * Submit any relevant reports or other such associated documents in accordance with client demand and departmental protocols * Advise and instruct clients in the use of Health and Safety Management systems and other relevant technical documents and online services * Act as the clients personal H&S lead to support and streamline any processes or queries. * Advise clients on matters of Health and Safety standards and best practice affecting their business * Manage time effectively to provide an effective and efficient service to clients * Attend company meetings, courses etc. when required to update and maintain professional skills/knowledge * Look after your company vehicle in the appropriate manner by maintaining cleanliness and security * Supporting the client through effective crisis management where required You? * Comprehensive knowledge of Health and Safety rules and regulations. * Excellent communication and relationship building personality. * Confident in providing practical solutions to clients in relation to H&S. * Deliver a high-quality consultancy service with commercial boundaries. * Ability to work autonomously and as part of a team. * Flexible and adaptable, able to respond to ongoing changes * Good organisational and problem-solving skills. * Attention…
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Administration Coordinator Greater Manchester
Permanent £23,500 - £25,000 Per Annum
Ref: 47748LF Group
Portfolio are proud to be representing our client, an award winning, Market leading EAP in their search for a Business support coordinator. This is an integral role within the sales team, ensuring a smooth day to day running of the dept, managing the inbox, allocating leads, producing reports and all associated Admin. You will be part of a small team, working in a fast paced environment, flexibility is a must due to the fluidity of the team - no 2 days will be the same! If you have come from a sales administration, or business support background, have good Excel skills and enjoy a fast paced role, aplly today and we'll be in touch! job overviewBusiness Support Coordinators manage the provision of complete administrative support to the direct and indirect sales teams which includes preparing reports, allocating leads, maintaining operational procedures, data management of the CRM system and the production of all new client set ups.This includes allocating more than 500 leads per month, processing more than 300 contracts, support of the Business Support mailbox and keeping this within the SLA. You will act as sales enablement support and produce daily and weekly reporting with analysis of trends and relevant MI data to senior sales management team. day to day responsibilities 1 Ensure mailbox is constantly monitored and all emails are processed 2 Compile daily, weekly, monthly, quarterly, and yearly reports with analysis 3 Manage incoming leads 4 Process daily new businesses applications 5 Act as sales support for all sales teams - supporting with system training and daily queries from the sales department 6 Monitor & allocate data records so the sales team always have enough data to work 7 Coordinate the administrative needs of the Sales team and management team as required essential skills and Competencies 1 Strong Microsoft Office software experience, Word and Powerpoint and expert Excel skills 2 Attention to detail: excellent attention to detail skills and ability to analyse and interpret data, experience with statistical anaysis and able to problem solve data errors 3 Teamwork: willingness to assist and support others as required and get on with team members 4 Experience in a fast-paced organisation 5 Energy, commitment and drive: dedication to the role, willingness to show flexibility when required, enthusiasm for the role and company development 6 Relationship-orientation: possess excellent interpersonal skills and be able to build rapport and trust with others to forge meaningful business relationships 7 Time management/organisation: accomplish objectives effectively within time frame given, carry out administrative duties within portfolio in an efficient and timely manner 8 Commerciality: ability to apply knowledge in a practical, commercial manner 9 Communication: the ability to communicate clearly and concisely, varying communication style depending upon the audience BENEFITS 1 25 days' holiday, plus bank holidays 2 Day off on your birthday 3 Cash plan for you (and your children, if any) 4 Holidays increase after 2- and 5-years' service 5 Contractual sick pay 6 Private medical insurance after 5 years' service 7 Pension Plan and…
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Sales Ledger Clerk5 days in office 9am - 5pm, Monday - Friday Based in Manchester City Are you an experienced Sales Ledger Clerk with a keen eye for detail and a proactive approach? Join our client's growing finance team and play a vital role in ensuring income is accurately received, banked, and recorded in a timely manner. Key Responsibilities: * Raise and process sales invoices and credit notes. * Monitor and follow up on client contract documentation. * Accurately record account and contract information in the sales information system. * Maintain and update sales ledger spreadsheets. * Resolve invoicing queries promptly. * Posting cash on a daily basis and allocate to the sales ledger. * Process direct debits efficiently. * Run debtors' reports regularly. * Assist with Purchase Ledger and other finance tasks when needed. What We're Looking For: * Recent and proven experience in a Sales Ledger or Finance Admin role. * Attention to detail. * Proficiency in Microsoft Office packages. * Enthusiastic and strong work ethic. * Confident communicator with experience in customer interactions. * Ability to meet strict deadlines. 47747CHINDMANJ
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SEO Content Executive Greater Manchester
Permanent £30,000 - £33,000 Per Annum
Ref: 967604CCR2 Group
Calling all SEO Content superstars!We are seeking a passionate, analytical, and highly organised SEO Content Executive to join a growing SaaS brand in Manchester! Day to Day * Develop and implement effective SEO strategies to boost organic traffic and improve rankings. * Conduct keyword research for content optimization. * Optimize website content for search engines and user engagement. * Monitor website performance using SEO tools and analytics platforms. * Analyze competitors' SEO strategies and identify opportunities. * Collaborate with the marketing team to launch new campaign initiatives. * Stay updated with industry trends and search engine algorithm changes. * Work with senior SEO leaders to achieve growth targets. * Create and manage content briefs, ensuring high-quality content production. * Actively produce content aligned with the SEO roadmap. YOU? * 2+ years of content writing experience, preferably with SEO. * Excellent command of written English. * Strong understanding of core SEO principles. * Excellent analytical and problem-solving skills. * Proficiency in using SEO and analytics tools. * Enthusiastic about staying updated with industry changes and improving processes. Get in touch today if you are keen to discuss further! 967604CCR2INDMANS
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London BasedRecruitment Partner - The Portfolio Group The Portfolio Group is a specialist recruitment agency sourcing talented professionals across our four specialist Divisions for Payroll, Credit Control, Procurement, and HR & Reward while also partnering with businesses to offer a full RPO solution working with global brands. * The Portfolio Group - the #1 Recruitment Company, as supported by our 5* Trustpilot status * Uncapped Commission paid monthly, No threshold, OTE £80,000+ * Calling all recruiters and account managers * No Business Development required in this role Key Responsibilities: * You'll be able to take on a hot desk & work with current consultants and existing clients, so you hit the ground running * Manage current relationships with hiring managers * Use various channels to advertise jobs * Sourcing candidates through a variety of methods * Manage all aspects of the recruitment life cycle from introductions to offer stage. * Become an expert in your market * Achieve agreed KPIs on a monthly basis Experience: * Previous recruitment or account management experience is required * Advanced communication skills with a high ability to negotiate with existing clients and candidates * Sales-driven mindset, achievement oriented * Independent person with good organisation skills Why work for us? * Transparent career framework and set promotional criteria that you can start working towards on day one * Amazing office based in the heart of the city with great facilities * Work for a market leading agency with an established list of clients * A supportive and collaborative team * Realistic targets and time to grow in your role * Uncapped competitive commission scheme with no threshold with additional bonuses * Company-wide trips previously we have travelled to Monaco, Dubai, Miami and New York * Quarterly incentives visiting top restaurants across London & Manchester including the ivy, Shard, 20 stories and 34 Mayfair. 99775NTRINDREC
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London BasedRecruitment Partner - The Portfolio Group The Portfolio Group is a specialist recruitment agency sourcing talented professionals across our four specialist Divisions for Payroll, Credit Control, Procurement, and HR & Reward while also partnering with businesses to offer a full RPO solution working with global brands. * The Portfolio Group - the #1 Recruitment Company, as supported by our 5* Trustpilot status * Uncapped Commission paid monthly, No threshold, OTE £80,000+ * Calling all recruiters and account managers * No Business Development required in this role Key Responsibilities: * You'll be able to take on a hot desk & work with current consultants and existing clients, so you hit the ground running * Manage current relationships with hiring managers * Use various channels to advertise jobs * Sourcing candidates through a variety of methods * Manage all aspects of the recruitment life cycle from introductions to offer stage. * Become an expert in your market * Achieve agreed KPIs on a monthly basis Experience: * Previous recruitment or account management experience is required * Advanced communication skills with a high ability to negotiate with existing clients and candidates * Sales-driven mindset, achievement oriented * Independent person with good organisation skills Why work for us? * Transparent career framework and set promotional criteria that you can start working towards on day one * Amazing office based in the heart of the city with great facilities * Work for a market leading agency with an established list of clients * A supportive and collaborative team * Realistic targets and time to grow in your role * Uncapped competitive commission scheme with no threshold with additional bonuses * Company-wide trips previously we have travelled to Monaco, Dubai, Miami and New York * Quarterly incentives visiting top restaurants across London & Manchester including the ivy, Shard, 20 stories and 34 Mayfair. 99775NTRINDREC
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London BasedRecruitment Partner - The Portfolio Group The Portfolio Group is a specialist recruitment agency sourcing talented professionals across our four specialist Divisions for Payroll, Credit Control, Procurement, and HR & Reward while also partnering with businesses to offer a full RPO solution working with global brands. * The Portfolio Group - the #1 Recruitment Company, as supported by our 5* Trustpilot status * Uncapped Commission paid monthly, No threshold, OTE £80,000+ * Calling all recruiters and account managers * No Business Development required in this role Key Responsibilities: * You'll be able to take on a hot desk & work with current consultants and existing clients, so you hit the ground running * Manage current relationships with hiring managers * Use various channels to advertise jobs * Sourcing candidates through a variety of methods * Manage all aspects of the recruitment life cycle from introductions to offer stage. * Become an expert in your market * Achieve agreed KPIs on a monthly basis Experience: * Previous recruitment or account management experience is required * Advanced communication skills with a high ability to negotiate with existing clients and candidates * Sales-driven mindset, achievement oriented * Independent person with good organisation skills Why work for us? * Transparent career framework and set promotional criteria that you can start working towards on day one * Amazing office based in the heart of the city with great facilities * Work for a market leading agency with an established list of clients * A supportive and collaborative team * Realistic targets and time to grow in your role * Uncapped competitive commission scheme with no threshold with additional bonuses * Company-wide trips previously we have travelled to Monaco, Dubai, Miami and New York * Quarterly incentives visiting top restaurants across London & Manchester including the ivy, Shard, 20 stories and 34 Mayfair. 99775NTRINDREC
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Are you a legal professional ready to take on a new challenge in a dynamic environment?Our client, based in London city centre, is a leading provider of Information Services and Solutions for professionals in Accounting, Audit, Tax, H&S and Business. Job OverviewThis is a role for someone who enjoys working in a motivated team, understands legislation and regulatory language, is attentive to detail, confident with using a range of editing technologies, has a flair for solving technical issues and is keen to work in a fast-moving and market-leading online publishing environment serving finance and legal professionals. Day to day * Reviewing and annotating companies legislation and standards across corporate law and governance, auditing, accounting and sustainability reporting areas * Improveing and updating templates and letters products * Undertaking editorial projects and quality assurance checks in a wide variety of formats * Collating and repurposing content for news, articles, social media and marketing material * Designing tools, solves build issues and assists with systems improvements * Monitoring customer usage and feedback; and performing tasks relating to news and marketing activity. What you bring to the team * Strong technology skills * Enthusiasm to experiment with new software and new features * Creativity and an interest in solving issues * Thoroughness and a good eye for detail * Superb teamwork and communication * Experience of working in a fast-paced environment * Legal secretarial or editing experience Benefits * 25 Holidays + Bank Holidays * Vibrant Offices in Central London (Looking over the Thames) * Profit Share Scheme * PerkBox Discounts * Social Events Throughout Year * Contributory Pension Scheme * Private Health Insurance after 5 years 47744LSINDLON