Permanent Group Jobs
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Legal Advisor5 day in office: Monday - Friday (shifts listed below)Located in Manchester City The company My client is a leading well-being advisor and specialist. They take pride in offering the most comprehensive employee assistance programme available in today's market, dedicated to enhancing the wellbeing of employees. They provide clinical expertise and 24/7 support services to 13 million employees and their families across the UK and Ireland. The Role:As a Legal Advisor, you will be responsible for providing comprehensive and legally compliant advice to clients across various mediums, including telephone and email. Your role will involve addressing inquiries spanning a wide range of legal and financial matters while ensuring the emotional support needs of clients are met. Day to Day Responsibilities: * Provide timely legal and financial information to clients adhering to set SLAs and KPIs * Manage incoming calls efficiently, either resolving cases independently or distributing them among team members * Conduct research and engage in self-learning to enhance expertise in relevant areas * Handle diverse client issues with empathy, especially those in distress * Demonstrate a general understanding of legal and financial domains including but not limited to Family Law, Commercial Law, Criminal Law, and Consumer Law * Uphold a standard of excellent customer service in all interactions What You Bring to the Team: * Proficiency in various legal and financial matters * Capacity to prioritize tasks and work independently or collaboratively within a team * Strong verbal and written communication skills * Dedication to providing exceptional customer service and assisting individuals * Open-minded, enthusiastic, and non-judgmental approach * Comfortability with telephony and IT systems Shift Patterns: * Monday: 9am - 5pm * Tuesday: 9am - 5pm * Wednesday: 1pm - 9pm * Thursday: 12pm - 8pm * Friday: 9am - 5pm 47709CHINDMANJ
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Company Overview:Our client is a leading expert in tax and accounting, specialising in providing professional advice to businesses to optimise performance. They are committed to offering reliable, high-quality information and tools, serving SMEs in areas of tax, VAT, payroll, employment, HR, H&S, and commercial legal advice lines. As a trusted partner, they aim to minimise uncertainty and reduce errors for businesses. The Opportunity:Join a team in a unique role where you'll be responsible for supporting clients on all aspects of tax through phone and email communication. You'll gather information, conduct research when necessary, and relay insights to clients, referencing appropriate legislation. Notably, this role doesn't involve timesheets, and it offers the flexibility of full remote work. Key Responsibilities: * Provide expert support to clients on various tax-related matters over phone and email. * Gather relevant information, conduct research, and communicate findings to clients. * Reference and apply appropriate legislation to address client queries effectively. * Collaborate with internal teams to stay informed about changes in legislation and industry best practices. Qualifications and Skills: * ATT or CTA tax qualification, or part qualified. * Solid experience in general tax, gained from working in practice, industry, or HMRC. * Inquisitive mindset with a commitment to staying up-to-date with changes in legislation. * Excellent communication skills, both verbal and written. * Ability to work independently and collaboratively in a remote setting. 45991CH2R2INDHIN
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Company Overview:Our client is a leading expert in tax and accounting, specialising in providing professional advice to businesses to optimise performance. They are committed to offering reliable, high-quality information and tools, serving SMEs in areas of tax, VAT, payroll, employment, HR, H&S, and commercial legal advice lines. As a trusted partner, they aim to minimise uncertainty and reduce errors for businesses. The Opportunity:Join a team in a unique role where you'll be responsible for supporting clients on all aspects of tax through phone and email communication. You'll gather information, conduct research when necessary, and relay insights to clients, referencing appropriate legislation. Notably, this role doesn't involve timesheets, and it offers the flexibility of full remote work. Key Responsibilities: * Provide expert support to clients on various tax-related matters over phone and email. * Gather relevant information, conduct research, and communicate findings to clients. * Reference and apply appropriate legislation to address client queries effectively. * Collaborate with internal teams to stay informed about changes in legislation and industry best practices. Qualifications and Skills: * ATT or CTA tax qualification, or part qualified. * Solid experience in general tax, gained from working in practice, industry, or HMRC. * Inquisitive mindset with a commitment to staying up-to-date with changes in legislation. * Excellent communication skills, both verbal and written. * Ability to work independently and collaboratively in a remote setting. 45991CH1R2INDFIR
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Graduate Claims Handler Greater Manchester
Permanent £20,000 - £25,000 Per Annum
Ref: 45655NBR Group
Portfolio are proud to be exclusively representing our client who provide Legal Expenses and Commercial Liability insurance products to small businesses. Their products help businesses facing a wide range of legal disputes, including employment issues, health and safety matters and tax investigations.This role is a fantastic opportunity for someone looking to join a busy insurance claims team at a very exciting time for a fast-growing company. The role has clear scope for development as the business continues to evolve. You will provide market-leading customer service in every case whilst continuously developing knowledge, skills and behaviours. The role requires you to be part of and contribute to a high performing team through exemplary claims handling, control indemnity spend as well as high quality, maximum quantity output. You must be a great team player with a collaborative attitude and have the ability to communicate effectively and build and maintain relationships, both internally and external stakeholders. Person Specification: * Graduate a degree from any field of study (2:1) * Organised and able to prioritise effectively. * Good work ethic * Ability to work as a team and independently. * Good people skills and ability to have difficult conversations with customers. * Proactive approach to claims handling * Positive attitude If you are interested, please apply with an updated CV! Email nandini.bhatia@theportfoliogroup.co.uk with any questions. 45655NBRINDMANJ
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* £27,000-32,000 FTE DOE. * Various shift patterns from part-time to full-time. * Hybrid position - Hinckley * Must be able to attend training induction that runs twice a month.Are you a qualified counsellor looking for a company that will invest in your development and career progression?Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector.This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as an EAP Counsellor. Job OverviewProviding immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The role also includes an allocated day of structured telephone/ video counselling clients - hour can be counted towards BACP accreditation. Day to Day Responsibilities: * Providing an efficient and effective telephone counselling service to all callers * Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk * Providing "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution * Maintaining an active caseload of STC/ Video clients, including online CBT and Power to Recover clients - up to 6 clients on an allocated day Essential Skills and Competencies: * Minimum diploma level 4 in Counselling & minimum of 150 counselling hours * Registered member of the BACP * Relevant telephone experience * High level of computer literacy (MS Office, Word, Excel and PowerPoint) * High level of organisational ability; ability to work to tight deadlines and targets * Good communication and customer service skills Desirable Skills and Competencies: * Accredited with the BACP or eligible for the accreditation process * EAP experience * Experience of working within a target driven environment Employee Benefits: * BACP (or equivalent) membership and accreditation paid for * BACP CBD Hub * Up to £60 per month for supervision * Inhouse supervision * Monthly incentives such as weekends away! * Supervision * 25 Days Holiday + Bank Holidays (plus an additional 2 days after 2 years service) * Birthday Off/Mental Health Day * Profit Share Scheme * Perkbox (staff discount scheme) * Christmas bonus after 3 years of service * Contributory Pension Scheme * Fab Fridays- dress down & free treats * Allied Pride Network * Social events throughout the year * Free breakfast on Mondays * Fresh fruit delivered to the office each week * Free annual flu vaccine * Private health insurance after 5 years service * Life Insurance * Discounted eye test * Discounted glasses/contact lenses prescription 47589LS1R5INDHIN
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* £27,000-32,000 FTE DOE. * Various shift patterns from part-time to full-time. * Hybrid position - Hinckley * Must be able to attend training induction that runs twice a month.Are you a qualified counsellor looking for a company that will invest in your development and career progression?Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector.This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as an EAP Counsellor. Job OverviewProviding immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The role also includes an allocated day of structured telephone/ video counselling clients - hour can be counted towards BACP accreditation. Day to Day Responsibilities: * Providing an efficient and effective telephone counselling service to all callers * Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk * Providing "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution * Maintaining an active caseload of STC/ Video clients, including online CBT and Power to Recover clients - up to 6 clients on an allocated day Essential Skills and Competencies: * Minimum diploma level 4 in Counselling & minimum of 150 counselling hours * Registered member of the BACP * Relevant telephone experience * High level of computer literacy (MS Office, Word, Excel and PowerPoint) * High level of organisational ability; ability to work to tight deadlines and targets * Good communication and customer service skills Desirable Skills and Competencies: * Accredited with the BACP or eligible for the accreditation process * EAP experience * Experience of working within a target driven environment Employee Benefits: * BACP (or equivalent) membership and accreditation paid for * BACP CBD Hub * Up to £60 per month for supervision * Inhouse supervision * Monthly incentives such as weekends away! * Supervision * 25 Days Holiday + Bank Holidays (plus an additional 2 days after 2 years service) * Birthday Off/Mental Health Day * Profit Share Scheme * Perkbox (staff discount scheme) * Christmas bonus after 3 years of service * Contributory Pension Scheme * Fab Fridays- dress down & free treats * Allied Pride Network * Social events throughout the year * Free breakfast on Mondays * Fresh fruit delivered to the office each week * Free annual flu vaccine * Private health insurance after 5 years service * Life Insurance * Discounted eye test * Discounted glasses/contact lenses prescription 47589LS1R6INDHIN
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The Role of Technical Health & Safety AdvisorMy client is offering a compelling opportunity for a Technical Health and Safety Advisor. You will deliver health and safety guidance, support, recommendations, and solutions to our clients as part of our comprehensive health and safety service. Additionally, you will contribute to the formulation of policies and the enhancement of client services. The position requires Monday to Friday availability with standard hours from 9:00 a.m. to 5:30 p.m., although flexibility is necessary to accommodate fluctuating business demands. Successful candidates can anticipate substantial prospects for career advancement. This full-time role is based onsite at our downtown Toronto office near Union Station. Day-to-Day Duties and ResponsibilitiesAs a Technical Health & Safety Advisor, your duties will include: * Performing Annual Review of the client's documentation and provided advice for implementation of their program. * Reading and analyzing a client's health and safety policies and other related documentation for the purposes of providing advice, support, solutions and/or recommendations * Writing and revising health and safety policies in the context of the expansion of our services to other provinces * Developing material and tools for additional services to clients (audits, training, etc…) * Conducting research on best practices and legislation and synthesize the information into coherent tools/products * Provide help on the OHS Advice phone line when required, providing relevant and correct health and safety advice, support, solutions and recommendations to our clients in a professional, efficient and practical manner * Completing internal reports following conversations and communications with clients regarding their health and safety issues * Achieving internal key performance indicators Education/Experience * A degree, diploma or certificate from an accredited health and safety education or training program * A minimum of 3+ years of relevant health and safety training and work experience * CRSP designation or working towards What you Bring to the Team * A thorough knowledge of the Occupational Health and Safety legislation and related regulations in Canada * Excellent communication and writing skills * Analytical mind and synthesis skills * Very strong time management skills * An ability to work independently, as well as a team player * A high level of computer literacy Perks and Benefits * Day off on your birthday * Enhanced Benefits with Health and Dental Coverage * We offer a Registered Retirement Savings Plan (RRSP) Matching Program * Downtown Location (Right near Union Station) * Vacation Days increase after 2 and 5 years' service 47696CNINDCAN
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Our client take sales coaching and training very seriously, it is the most fundamental area for their new recruits and it is important that they keep honing their skills to be the best at what they do.This role will be based and representing our client's London team.A very exciting role, as there will be opportunity to bring new ideas to motivate and ensure the teams adopt your coaching. The person who holds this role will be a senior and will be responsible for designing new training initiatives based from the weekly 121 call coaching scores they take with the sales people.Our client provides online platforms, legislation, insurance, advicelines, training materials, webinars and tools for a variety of professionals to ensure they are kept credible and on top of the latest information including helping their organisations grow and be the best that they can be. Their current client base includes Accountants, HR Managers, Health and Safety Managers, Finance Directors and Care Home owners.The Sales Trainer will be helping to increase the quality of their in-house Business Sales Consultants and Business Development Managers to ensure that appointments are being sat and that our closers are closing our sales.This role is critical in delivering support to the Sales teams in their drive to increase market penetration of all online information products. Day to day: * Responsible for 121 call coaching and mentoring the teams around increasing referrals to sales and the quality of service. * Deliver and design engaging training to the teams. * Create a virtual and physical playbooks for our salesforce on best practice and ensure there is engaging content * Provide regular feedback to the Sales Leadership Team on any trends or gaps in knowledge discovered through call coaching. * Responsible for increasing referrals and sales from this branch through excellent service and will need to work with the Sales Leadership Team to motivate, incentivise and ensure their 4 steps to a referral is adopted. * Adept at spotting opportunities to train and opportunities to upsell in order to coach sales team. The role would suit a sales person/ telephony based agent that has some training experience that would like to work in a very fast paced sales-led organisation developing others to be the best that they can be. Although sales experience could be an advantage, we are looking for someone who has a passion for developing or coaching people to fill this very exciting role!Reports To: Associate Director of Sales EnablementThere are heavy growth plans for the company. You will work with the other Super Coaches on induction, development and progression for the sales people and will work with all parts of the business to ensure they are optimising every opportunity.As well as an accomplished presenter with training experience gained in a similar role, the role holder should also be able to develop training courses and author high quality training materials to support end-user learning. You will be assisting with delivering inductions and Sales Academy training. You will be:…
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Portfolio are proud to be exclusively representing our award-wining, multinational professional services client in their search for a Salesforce Project Manager. They have a fantastic reputation and client base within these industries and have aggressive growth plans for the next 3 years and beyond. You'd join their organisation at an incredibly exciting time.Their client base is ever-expanding and our consistent focus on client satisfaction continues, driven by the excellence of their people.THIS ROLE PAYS UP TO £65,000 AND IS ON SITE 5 DAYS A WEEKDay-to-Day responsibilities * Providing leadership and coaching to the Salesforce team, actively helping them progress in their career progression. * Being pro-active in suggesting improvements to the system, or new tools or ways of working. * Providing other hands assistance to the team. * Working within schedules and deadlines to agreed business priorities. * Collaborating closely with stakeholders to recommend and agree solutions to meet business requirements. * Leading agile ceremonies such as sprint planning meeting, daily stand-up meeting, sprint review meeting, and sprint retrospectives. * Collaborate and exchange learnings with other Salesforce teams across the Peninsula group to bring their best ideas to Croner-i. * Occasionally travel to our other group offices in Manchester and Hinckley and remotely support project work in other parts of the group from London if required. 47686NBINDLON